Janet Kobos
Jackson,MI
Summary
ADP dedicated professional with a focus in data analysis, project management, relationship management and collaborative teamwork. Have proven the ability to enhance operational processes, deliver impactful training, and providing expert problem solving ability.
Overview
26
26
years of professional experience
Work History
Senior Field Business Analyst
ADP
Jackson MI
04.2023 - Current
- Collaborated with cross-functional regional and corporate teams to gather, document, create, communicate and provide requirements for system enhancements.
- Provided 3rd Level tier support for internal and external clients.
- Analyze programs, system output and programs to identify issues. Working these items until resolved.
- Create Communications and Trainings to share with other Departments and Business Units.
- Maintains up to date knowledge of product, regional operating systems, procedures and contacts.
- SME for MR2000. Blackbox and GLI.
- Point person for Escalations needing resolution and support.
Payroll Project Services - Team Lead
ADP
Jackson MI
06.2008 - 04.2023
- Led team in delivering exceptional service solutions to enhance client satisfaction.
- Streamlined operational processes, improving efficiency and reducing response times for client inquiries.
- Mentored staff on best practices, fostering a culture of improvement and professional development.
- Implemented training programs to ensure compliance with corporate Directives.
- Created reporting tools to be used for tracking projects and revenue.
- Consistently met or exceeded department performance metrics by setting achievable yet challenging goals for myself and the team. Providing support and encouragement throughout each project.
Implementation Specialist
ADP
Dearborn MI
09.2005 - 06.2008
- Implementation of payroll products, ensuring seamless integration with client existing processes.
- Analyzed client requirements to customize ADP solutions, enhancing user experience and satisfaction.
- Collaborated with multiple teams to streamline onboarding procedures for new clients.
- Trained clients on functionalities/next steps to improving overall system utilization and efficiency.
- Provided ongoing support and troubleshooting assistance, maintaining high levels of client engagement and retention.
Client Service Specialist
ADP
Dearborn, MI
03.2000 - 09.2005
- Delivered exceptional client support through effective communication and problem-solving techniques.
- Helped to managed client processes, ensuring seamless integration of services.
- Worked on Resolution Support Team. Ensured Amendments were processed, Escalations were resolved, teams were supported, client issues were resolved timely to their satisfaction, and supported Management.
Education
High School Diploma -
Lake Orion High School
Lake Orion, MISkills
- Experienced with ADP products - WFN, SAP, Tops, Mainframe, PMF, Siebel, CEH, TEH, The Zone, MR2000, Blackbox, BAM and GLI
- Data analysis
- Team collaboration
- Project Management
- Expert Problem-solving
- Time management
- Multitasking and organization
- Client relationship management
- Reporting and documentation
- Data and analytics
- Process improvement
- Verbal and written communication
Timeline
Senior Field Business Analyst
ADP
04.2023 - Current
Payroll Project Services - Team Lead
ADP
06.2008 - 04.2023
Implementation Specialist
ADP
09.2005 - 06.2008
Client Service Specialist
ADP
03.2000 - 09.2005
High School Diploma -
Lake Orion High School