AMY E. BARRIENTOS
Laredo,Texas
Summary
Customer Service Specialist experienced in delivering exceptional client support and managing office administration tasks. Achieved high customer satisfaction by addressing concerns effectively and handling escalated support issues. Focused on maintaining strong relationships with customers and contributing to team success in fast-paced environments.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
All Web Leads
02.2026 - Current
- Delivered professional and courteous customer service via phone and other channels to enhance customer satisfaction.
- Addressed customer inquiries regarding account information and service-related concerns to resolve issues promptly.
- Documented customer interactions accurately and maintained organized records.
- Executed company procedures effectively while managing tasks in a fast-paced environment to ensure smooth operations.
Office Clerk
United Independent School District
01.2023 - 01.2025
- Delivered clerical support through efficient filing, accurate data entry, and timely correspondence.
- Resolved inquiries from staff and parents while directing them to appropriate resources.
- Managed phone systems and scheduled appointments.
- Maintained organized records to ensure smooth daily office operations.
Education
High School Diploma -
Lyndon B. Johnson
Laredo, Texas 08.2003 - 01.2008
Some College (No Degree) - Nursing
Laredo Community College
Laredo, TXSkills
- Customer service
- Issue resolution
- Client relations
- Customer interaction management
- Telephone etiquette
- Phone Systems & Communication
- Appointment scheduling
- Office administration
- Record keeping
- Documentation
- Microsoft Office
- Attention to detail
- Organizational skills
- Bilingual Communication
- Effective communication
- Active listening
- Empathy
- Call handling
- Product knowledge
Timeline
Customer Service Representative
All Web Leads
02.2026 - Current
Office Clerk
United Independent School District
01.2023 - 01.2025
High School Diploma -
Lyndon B. Johnson
08.2003 - 01.2008
Some College (No Degree) - Nursing
Laredo Community College