Amy Egerton
Mountainburg,AR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Coding Associate position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Stay at Home Mother/Spouse
Unemployed
01.2018 - Current
Customer Care Consultant
Sykes Entreprise Fort Smith
10.2017 - 01.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Child Care Teacher
Camilles Kids
06.2016 - 09.2017
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Front Desk Clerk
Sugar Creek INN And Suites
05.2015 - 05.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
Hair Stylist
Great Clips
03.2014 - 11.2014
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
Teller
Armstrong Bank
11.2013 - 03.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Hair Stylist
Super Cuts
07.2011 - 11.2013
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
Education
Certification - Medical Billing And Coding
OSU/OKC
900 N. Portland Avenue, Oklahoma City, OK 7310707.2023
Certification - Cosmetology
Indian Capital Technology Center - Muskogee
Muskogee, OK05.2011
High school Diploma -
Gore High School
Gore, Oklahoma04.2010
Skills
- Electronic Filing System Organization
- Medical Billing and Collections
- Medical Billing Code Accuracy
- Medical Claims Coding
- Patient Rights
- ICD-10/PCS (International Classification of Disease Systems)
- CPT
- HCPCS Level II
- Medical Terminology
Timeline
Stay at Home Mother/Spouse
Unemployed
01.2018 - Current
Customer Care Consultant
Sykes Entreprise Fort Smith
10.2017 - 01.2018
Child Care Teacher
Camilles Kids
06.2016 - 09.2017
Front Desk Clerk
Sugar Creek INN And Suites
05.2015 - 05.2016
Hair Stylist
Great Clips
03.2014 - 11.2014
Teller
Armstrong Bank
11.2013 - 03.2014
Hair Stylist
Super Cuts
07.2011 - 11.2013
Certification - Medical Billing And Coding
OSU/OKC
Certification - Cosmetology
Indian Capital Technology Center - Muskogee
High school Diploma -
Gore High School