Amy Evans
Summary
Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
Foundever
11.2022 - Current
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about medication alternatives.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Operations Clerk
Ceva Logistics
01.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
- Utilized AS400 software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
Security Guard Supervisor
Allied Universal Security
03.2020 - 12.2020
- Prepared and submitted reports to keep management informed of security activities and developments.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Assessed electronic security systems and reported malfunctions.
- Completed shift handover reports and debriefed next shift upon arrival.
- Performed security investigations and reported findings to client management.
Security Guard
Genric
03.2018 - 03.2020
- Entered all incoming/outgoing deliveries in a
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Unarmed Security Guard
Gracehaven
07.2015 - 02.2016
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Education
No Degree - Human Services
Rhodes State Community College
Lima, OH12.2026
High School Diploma -
Riverside High School
De Graff, OH05.1985
Skills
- Customer Service Skills
- Clerical Support
- Problem-Solving Abilities
- Call Center Experience
- Microsoft Outlook
- Payment Collection
- Stress Management
- Positive Attitude
- Problem Solving
- Active Listening
- Order Processing
- Scheduling
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Advocate
Foundever
11.2022 - Current
Operations Clerk
Ceva Logistics
01.2021 - 08.2022
Security Guard Supervisor
Allied Universal Security
03.2020 - 12.2020
Security Guard
Genric
03.2018 - 03.2020
Unarmed Security Guard
Gracehaven
07.2015 - 02.2016
No Degree - Human Services
Rhodes State Community College
High School Diploma -
Riverside High School