AMY FARRAND
Edgewater Casino
Bullhead City,AZ
Summary
Dynamic cocktail server with a proven track record at Edgewater Casino, excelling in customer service and cash handling. Recognized for efficiently managing high-volume dining while building rapport with guests. Expertise in drink preparation and complaint resolution ensures a positive experience, contributing to a vibrant gaming atmosphere.
Work History
Cocktail Server
- Processed cash and comp transactions accurately while maintaining proper handling of guest orders.
- Monitored assigned section regularly to anticipate guest needs and replenish beverage service efficiently.
- Maintained clean trays, serving areas, and beverage stations to support sanitary service standards.
- Resolved guest requests and service issues quickly to preserve positive gaming floor experience.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Education
High School Diploma
Skills
Customer service
Cash handling
Handling large groups
Alcohol awareness
Cleaning and sanitization
Menu memorization
Exceptional customer service
Speed and efficiency
High volume dining
Reliability and punctuality
Efficient multitasking
Safe food handling
Payment processing
Tableside service
Quality control
Bill computation
Bar terminology
Stress tolerance
Promoting specials
Reading body language
Following dress code
POS system expertise
Drink preparation expertise
Garnishing drinks
Service prioritization
Building rapport with customers
Coordinating with bartenders
Patience and empathy
Strong communication skills
Complaint resolution
Food and beverage pairings
Balancing trays
Calculating tips
Safety monitoring
Daily specials memorization
Item promotion
Positive demeanor
Sales strategy
Knowledge of identification regulations
Patron rapport
Professional appearance
Guest relations management
Timeline
Cocktail Server
Edgewater Casino
Read More
Cypress Lake High School
High School Diploma
Read More