Amy Fischer

Union Beach,NJ

Summary

An energetic and hardworking station manager with 6 years experience in a leadership role. Proficient in inventory management, customer service and data entry. Organized with a strong attention to detail and the ability to engage diverse customers and boost customer retention.

Overview

years of professional experience

Work History

Station Manager

James W Pierson Rental LLC (Avis Budget Group)

03.2018 - Current

Maintain a high level of customer service by ensuring that all customers are greeted upon arrival and that their rental needs are promptly met
Supervise the daily operations of the store, including reservations, check-ins/check-outs, capturing vehicle damage & generating claims for repairs, supply ordering + ordering keys from vendors, addressing customer issues and concerns
Oversee a team of 2 rental agents to deliver as needed daily business targets
Train new employees on company policies and procedures
Maintain the payroll for 2 employees
Ensure that all vehicles in the fleet are properly maintained and serviced according to manufacturer standards
Maintain customer relations to increase business and drive revenue growth
Monitor online reviews and take appropriate action to resolve negative feedback.
Generating reports such as KPI and CSI on a timely basis for review

Rental Agent

Shore Rentals (Avis Budget Group)

07.2005 - 03.2018

Maintain a high level of customer service by greeting all customers upon arrival and that their rental needs are promptly met
Completing the daily operations of the store, including reservations, check-ins/check-outs, capturing vehicle damage and generating claims for repairs
Answering phones and emails regarding rental procedures and reservations.
Scanning and uploading documents and contracts onto a secure system
Assisting in house auto damage appraiser with collecting and entering estimates
General office duties, including filing, faxing and updating inventory reports using Microsoft applications

Education

Associate Of Business Administration - Accounting And Business Management

Brookdale Community College, Lincroft, NJ

Skills

Microsoft Suite
Quickbooks
Customer retention
Customer service
Data entry

Communication skill
Analysis skills
Phone etiquette
Fleet Management

Timeline

Station Manager - James W Pierson Rental LLC (Avis Budget Group)

03.2018 - Current

Rental Agent - Shore Rentals (Avis Budget Group)

07.2005 - 03.2018

Brookdale Community College - Associate Of Business Administration, Accounting And Business Management