Amy Flores
Watervliet,NY
Summary
Dynamic supervisor with a proven track record at the NYS Office of the State Comptroller, enhancing team productivity through effective task delegation and staff management. Skilled in problem-solving and customer service, I successfully improved customer satisfaction by addressing inquiries promptly and implementing efficient workflows.
Retired after 25+ years with same agency. Currently seeking a part time position.
I have a flexible schedule.
Overview
1998
1998
years of professional experience
Work History
Supervisor
NYS Office of the State Comptroller
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Teller
Fleet Bank
06.1987 - 08.1997
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Cashier. Part Time
Toys R Us
01.1993 - 06.1996
- Improved customer satisfaction by assisting customers with purchases and inquiries.
- Processed transactions efficiently for maintaining smooth checkout operations.
- Enhanced store cleanliness by organizing shelves and replenishing stock.
- Assisted customers with product returns to ensure positive shopping experience.
Education
Diploma - Mathematics
Watervliet High School
Watervliet, NY06.1979
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Verbal and written communication
- Task delegation
- Teamwork and collaboration
- Problem-solving
Timeline
Cashier. Part Time
Toys R Us
01.1993 - 06.1996
Teller
Fleet Bank
06.1987 - 08.1997
Supervisor
NYS Office of the State Comptroller
Diploma - Mathematics
Watervliet High School
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