Amy Flores
San Antonio,Tx
Summary
Academically accomplished professional seeking to leverage versatile work background to contribute effectively to a dynamic organization. Committed to continuous learning and skill enhancement for professional growth and excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
Kidd Mechanical LLC
San Antonio, Texas
01.2025 - 01.2026
- Managed daily office operations for company's HVAC service department, ensuring timely dispatch and consistent on‑time arrival rate.
- Scheduled and coordinated service calls, preventative maintenance, and installations using CRM software, optimizing routes to increase efficiency.
- Handled customer intake, estimates, invoicing, and collections; improved receivable days significantly.
- Negotiated contracts and maintained relationships with suppliers, subcontractors, and commercial clients securing cost savings and steady revenue.
Bartender
Anarte Gallery Inc.
San Antonio, Texas
10.2021 - 01.2026
- Develop and implement innovative cocktail creations based on seasonal ingredients and gallery reception themes.
- Maintain a high level of customer service by engaging in conversation, providing detailed drink explanations, and addressing any concerns.
- Accurately measure and mix ingredients to ensure consistent quality in every cocktail.
- Ensure a tidy bar environment, maintaining functionality, and appeal.
Project Manager
2H Homes
San Antonio, Texas
11.2022 - 04.2024
- Oversaw the successful completion of 4 multi-family residential builds, averaging above the industry standard in client satisfaction rate.
- Utilized PM software to update construction schedules, track progress, and effectively communicate project challenges and solutions. (Asana, Slack, Google Drive)
- Managed budgets, timelines, and quality control plans with general contractor, trades, and inspectors to maintain efficiency.
- Determined project staffing needs and led resource management.
Property Analysist and Property Manager
2H Homes and Zi Props LLC
San Antonio, Texas
07.2021 - 04.2024
- Evaluate and assess the repair value of residential real estate properties.
- Ensured all vacant units were thoroughly inspected and repairs completed before new tenants moved.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Delivery Associate
Mercury in Motion LLC
San Antonio, Texas
07.2019 - 07.2021
- Completed on-time deliveries by choosing the best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Maintained organized, clean, and professional vehicle to protect company reputation with customers.
Sales Associate
Sun and Ski Sports
San Antonio, Texas
09.2017 - 04.2019
- Provide positive first impressions to welcome existing, new, and potential customers.
- Engage with customers to effectively build rapport and lasting relationships.
- Work both independently and collaboratively, contributing to team goals and initiatives.
Technical Specialist
Apple Inc.
San Antonio, TX
09.2016 - 07.2017
- Complete troubleshooting and diagnostics on customers' Apple products.
- Provide solutions for software, hardware, or application difficulties.
- Deliver in-depth iOS/cloud training, imparting knowledge of best practices for protecting data and minimizing errors.
- Evaluate, adopt, and learn new technological advancements to help others implement for their everyday use.
Education
Bachelor of Arts - Multidisciplinary Studies
The University of Texas at San Antonio
San Antonio, TX05.2016
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX05.2014
Skills
- Customer service excellence
- Team Leadership
- Technical software
- Project planning and development
- Attention To Detail
Timeline
Office Manager
Kidd Mechanical LLC
01.2025 - 01.2026
Project Manager
2H Homes
11.2022 - 04.2024
Bartender
Anarte Gallery Inc.
10.2021 - 01.2026
Property Analysist and Property Manager
2H Homes and Zi Props LLC
07.2021 - 04.2024
Delivery Associate
Mercury in Motion LLC
07.2019 - 07.2021
Sales Associate
Sun and Ski Sports
09.2017 - 04.2019
Technical Specialist
Apple Inc.
09.2016 - 07.2017
Bachelor of Arts - Multidisciplinary Studies
The University of Texas at San Antonio
Associate of Arts - Psychology
Northwest Vista College