Amy Flores
WALMART, Walmart
Carrollton,TX
2
Languages
9
years of professional experience
Dynamic professional with extensive experience at Walmart and Wingstop, excelling in coaching and mentoring teams to enhance customer satisfaction and operational efficiency. Proven track record in process improvement and employee evaluation, driving significant growth while fostering a positive work environment. Adept at managing schedules and ensuring workplace safety.
Work History
Team Lead
3 Years 5 Months- Led daily associate assignments to maintain smooth store operations and service coverage.
- Coached team members on Walmart processes, safety standards, and customer service expectations.
- Monitored inventory conditions and coordinated replenishment to reduce out-of-stock merchandise.
- Supported schedule adherence, break coverage, and labor execution across assigned departments.
- Trained associates on task execution, equipment use, and compliance requirements.
- Reported operational concerns to management and helped implement process improvements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- We are the store that every new update comes first and we fix the the issues before they go to the rest of the stores.
General Manager
7 Years- Started from cashier and worked my way up to general manager. I worked at many different locations this was my last location.
- Directed daily restaurant operations to maintain service standards, food quality, and guest satisfaction.
- Managed scheduling, staffing, and labor allocation to support efficient front-of-house and kitchen coverage.
- Oversaw inventory, ordering, and product rotation to reduce waste and maintain stock levels.
- Trained and coached team members on service procedures, food safety, and operational expectations.
- Monitored cash handling, deposits, and register accuracy to support secure financial controls.
- Evaluated sales, labor, and food cost reports to guide operational decisions and improve profitability.
- Enforced health, safety, and sanitation standards to maintain compliance across restaurant functions.
- Resolved guest concerns and escalated issues promptly to protect customer retention and brand reputation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Associate
4 Months- Monitored inventory movements and updated system records for accurate inbound and outbound processing.
- Supported daily workflow execution by prioritizing assigned tasks and adapting to shifting operational demands.
- Inspected order accuracy and resolved discrepancies to maintain quality standards.
- Followed safety procedures and contributed to compliant, incident-free work environment.
- I sorted boxes and then arranged orders by driver pickup then loaded the drivers.
Education
High School Diploma
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Workplace safety
Schedule management
Process improvement
Complaint resolution
Employee evaluation
Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Lead
WALMART, Walmart
06.2023 - CurrentRead More
Associate
Amazon
10.2021 - 02.2022Read More
General Manager
Wingstop Restaurant
02.2018 - 02.2025Read More
Creekview
High School Diploma
Read More