Amy Voge
St. Jude The Apostle Parish
Greenfield,WI
1
Certification
22
years of professional experience
Experienced operations and administrative leader with a background in office administration, team coordination, and staff support. Skilled in process improvement, leadership, and handling confidential information with discretion. Focused on improving workflow, supporting collaboration, and ensuring organized, efficient operations.
Work History
Office Administrative Assistant
3 Years 3 Months- Coordinated office calendars, appointments, and parish event schedules.
- Managed phones, email, and visitor inquiries with professionalism and discretion.
- Maintained confidential records, correspondence, and filing systems accurately.
- Prepared bulletins, notices, and routine office documents for distribution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted clergy and staff with administrative requests and document preparation.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Assistant Director of Operations
9 Years 1 Month- Managed safety procedures, emergency preparedness, and compliance practices across school operations.
- Reviewed operational needs and recommended process improvements to increase efficiency and reduce disruptions.
- Collaborated with administrators, teachers, and staff to support event logistics and campus readiness.
- Monitored inventory, supplies, and equipment usage to maintain availability for routine operations.
- Supervised day-to-day workflow priorities, resolving operational issues and supporting staff accountability.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
- Actively participated in recruitment efforts by screening candidates during interviews.
- Developed and maintained strong relationships with vendors, negotiating contracts for better pricing and delivery terms.
- Led the development of annual budgets for the department, managing resources efficiently to meet financial targets.
- Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Established and monitored quality assurance standards to achieve operational excellence.
- Monitored budget and utilized operational resources.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Team Coordinator
9 Years 10 Months- Facilitated communication between nurses, aides, social workers, and office staff to resolve service needs.
- Monitored documentation accuracy and followed up on missing information to support compliance requirements.
- Organized admissions, referrals, and care updates to keep workflow moving efficiently.
- Trained new staff on scheduling procedures, communication standards, and department routines.
- Maintained confidential records and updated systems to ensure reliable team and patient information.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Improved team collaboration with regular meetings, progress updates, and transparent communication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Entered all new patient information into database including medications, doctor's orders, confidential medical records, Care Plans, diagnoses, and demographic information
- Ensured accuracy of all patient data and timely return of necessary documentation per State and company guidelines
- Led all training meetings for company philosophy training (known as Circle of Care) and participated in regional meetings and training
- Entered all staff member and caregiver payroll accurately and monitored PTO, bonuses, and tracking of hours
- Shared in role of first line of contact for new patients and their families when answering the phone and meeting visitors to our facility
- Ensured compliance with HIPAA, PPE, infection control, and CPR/First Aid certification
Education
Bachelor of Science - Business Management
Associate of Science - Business Management
Skills
Document preparation
Scheduling and calendar management
File management
Records management
Business correspondence
Confidentiality handling
Proofreading
Expense tracking
Meeting planning
Event planning
Multitasking and organization
Time management
Office administration
Team collaboration
Client relationship management
Human resources
Leadership and supervision
Staff motivation
Team support
Strong problem solver
Dedicated team player
Data management
Certification
Certifications in CPR/First Aid, BLS, Medication Management, HIPAA Compliance
Timeline
Office Administrative Assistant
St. Jude The Apostle Parish
08.2023 - CurrentRead More
Assistant Director of Operations
Wauwatosa Catholic School (no Longer Open)
05.2014 - 06.2023Read More
Team Coordinator
Heartland Home Care And Hospice
06.2004 - 04.2014Read More
University of Phoenix
Bachelor of Science from Business Management
Read More
Waukesha County Technical College
Associate of Science from Business Management
Read More