Amy Ford
Huntingtown,MD
Summary
Charismatic, adaptable and dedicated professional with years of experience in various management roles; including leasing, events, personnel, medical, office and retail. Highly proficient in the areas of relationship building, team leadership, and problem solving. Has proven that it is possible to increase productivity and maintain a positive outlook despite high-volume administrative demands. Is looking forward to an exciting new role with a company who believes that teamwork really does make the dream work.
Overview
26
26
years of professional experience
Work History
Slip Rental Manager/Special Events Manager
Herrington Harbour South Marina and Resort
North Beach, Maryland
04.2017 - Current
- Serve as the first and primary point of contact for all clientele, including slipholders, potential slipholders, marine contractors, and visitors.
- Oversee every step of the slip rental process from initial inquiry to contract signing. This includes relationship building, electronic lease preparation and disbursement, payment processing and follow up.
- Increased slip occupancy from 85% to 125%.
- Execute daily administrative tasks such as answering phones, managing emails, maintaining spreadsheets, and organizing documents to support smooth operations.
- Manage inventory by reordering and restocking office supplies, cleaning materials, and refreshments to ensure availability for staff and clients.
- Assist the Financial Controller with accounts receivable and collections.
- Participate in weekly marina meetings to discuss operations and improvements.
- Participate in bi-weekly multi-marina meetings to share best practices and updates.
- Represent my company at the largest Sailboat Show in the World; The Annapolis Sailboat Show.
- Train all new staff to provide the level of hospitality expected from Herrington Harbour Staff.
- Secure and maintain marine insurance policies for nearly 600 boaters.
- Coordinate large-scale private slipholder events by planning themes, scheduling activities, managing budgets, securing vendors, and providing onsite support to ensure successful execution.
Retail Manager
Yogibo
Annapolis, Maryland
04.2015 - 04.2017
- Recruited, trained, mentored, and supervised team of 10 high-performing sales associates.
- Trained staff on relationship-building techniques to strengthen repeat-client base and increase quarterly sales.
- Set, tracked, and promoted daily, weekly, and monthly sales goals.
- Supported daily store operations for busy million-dollar retail location.
- Built and maintained employee schedules.
- Reconciled daily and weekly sales reports and cash deposits.
- Tracked and reported sales and cash progress to CEO, CFO, and 19 other company stores.
- Completed weekly and annual inventory counts.
- Booked, staffed, promoted, and worked demonstrational events within the community.
Medical Practice Manager
TLC Neurology
Arlington, Virginia
02.2010 - 04.2015
- Managed the daily operation of a successful Neurology practice.
- Streamlined financial oversight by reconciling daily, weekly, monthly, and annual business and accounting reports.
- Processed all incoming insurance and patient payments.
- Obtained insurance authorizations for non-surgical medical procedures and controlled medications.
- Ensured compliance by maintaining practitioners' medical licenses, COI, and CVV.
- Entered, maintained and protected sensitive patient health information in accordance with state and federal laws.
- Served as the first and last point of contact, ensuring that each patient was treated with dignity, compassion and respect.
- Managed inventory by reordering and restocking office supplies, cleaning materials, and refreshments to support daily operations.
- Answered phones, composed and responded to emails, sent and retrieved faxes, created and maintained spreadsheets, copied, scanned, shredded, filed and organized.
Medical Receptionist and Billing Specialist
Chesapeake Neurology Associates
Prince Frederick, Maryland
04.2006 - 01.2010
- Provided excellent patient care at a high-volume Neurology practice.
- Managed daily schedules for 6 busy health care providers.
- Entered, maintained and protected sensitive patient health care information in accordance with state and federal laws.
- Handled phone inquiries, managed email correspondence, processed faxes, maintained spreadsheets, and organized patient records to ensure efficient office operations.
- Obtained insurance authorizations for non-surgical medical procedures and controlled medications.
- Processed all incoming insurance and patient payments.
- Oversaw collections and aging reports, contributing to timely revenue recovery.
- Resolved patient billing inquiries with clarity and professionalism, enhancing patient satisfaction.
Medical Receptionist
Northern Virginia Neurological Associates
Arlington, Virginia
03.2001 - 04.2006
- Provided excellent patient care at a high volume Neurology practice.
- Managed daily schedules for 4 busy healthcare providers.
- Scheduled patients for radiological exams and secured necessary insurance authorizations to ensure seamless service delivery.
- Responded to incoming phone calls, managed faxes, and organized patient documents to maintain efficient office operations.
- Entered, maintained and protected sensitive patient health information in accordance with state and federal laws.
- Prepared and forwarded dictated reports to referring physicians, facilitating effective communication and patient care continuity.
Education
High School Diploma -
Washington Liberty High School
Arlington, VA06-1996
Skills
- Proficient in Outlook, Word, Excel, Adobe, Google Docs, DocuSign, Anita and Dockwa (Custom built marina software)
- Experience with a variety of electronic medical records programs, customer databases, and billing software
- Experience with accounts receivable, accounts payable, payment processing, collections, bookkeeping and payroll procedures
- Event coordination
- Daily use of multi-line phone systems, computers, copiers, printers, scanners and shredders
- Typing Fluency: 55 wpm
- Excellence in the areas team leadership, customer relationship building, and hospitality training
- Proven ability to self-start, multi-task, problem solve, and follow through
- US Government Secret Clearance (1999-2002) Virginia Unarmed Security Officers License (1999-2001)
Timeline
Slip Rental Manager/Special Events Manager
Herrington Harbour South Marina and Resort
04.2017 - Current
Retail Manager
Yogibo
04.2015 - 04.2017
Medical Practice Manager
TLC Neurology
02.2010 - 04.2015
Medical Receptionist and Billing Specialist
Chesapeake Neurology Associates
04.2006 - 01.2010
Medical Receptionist
Northern Virginia Neurological Associates
03.2001 - 04.2006
High School Diploma -
Washington Liberty High School