Amy Francis
Jefferson,NC
Summary
Accomplished and certified Pharmacy Technician with a proven track record at Peoples Drug and CVS Pharmacy enhancing pharmacy workflow and customer satisfaction through expert medication dispensing and exceptional service. Skilled in insurance billing and fostering team collaboration, I significantly contributed to reducing prescription wait times and boosting customer loyalty. Demonstrates a strong commitment to confidentiality and HIPAA compliance, ensuring patient trust and safety. Accomplished and certified Pharmacy Technician with over 25 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Peoples Drug
10.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
CVS Pharmacy
03.1994 - 10.2019
- Same as current job
Education
High School Diploma -
Beaver Creek High School
West Jefferson, NC05.1996
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Pharmacology knowledge
- Supply Restocking
- Pharmacy and customer records management
- Labeling Accuracy
- Drug Inventory Control
- Pharmaceutical Calculations
- Stocking shelves
- Processing payments
- Interpreting and Processing Medication Orders
- Prescription Interpretation
- Drug Inventory Management
- Receiving incoming supplies
- Medication Storage Procedures
- Customer Service
- Data Entry
- Attention to Detail
- Prioritization and Organization
- Prescription Filling and Labeling
- Dispensing Medications
- Cash Register Operations
- Team Coordination
- Insurance processing
- Certified Pharmacy Technician (CPhT)
- Relationship Building
- HIPAA Compliance
- Patient Profile Setup
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Peoples Drug
10.2019 - Current
Pharmacy Technician
CVS Pharmacy
03.1994 - 10.2019
High School Diploma -
Beaver Creek High School
- CPhT - Certified Pharmacy Technician
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