Amy Garcia
Tehachapi,CA
Summary
Dynamic professional with extensive experience in team leadership and customer service at Walmart. Proven track record in optimizing operations and enhancing customer satisfaction through effective staff training and problem-solving. Skilled in inventory management and decision-making, consistently driving results and improving store performance in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Walgreens
05.2022 - Current
Event Coordinator
International Agriculture Center
10.2021 - 01.2022
- Coordinated logistics for agricultural events, ensuring seamless execution and attendee satisfaction.
- Developed event schedules and agendas, aligning with stakeholder expectations and organizational goals.
- Managed vendor relationships, negotiating contracts and ensuring compliance with service agreements.
- Implemented feedback mechanisms to gather participant insights, driving continuous improvement in event offerings.
- Assisted in marketing initiatives, promoting events through social media platforms and community outreach efforts.
- Collaborated with cross-functional teams to design engaging program content that supports organizational objectives.
- Monitored budget expenditures for events, optimizing resource allocation to enhance overall efficiency.
- Managed event logistics and operations.
Store Manager
Walmart
06.2004 - 06.2021
- Supervised daily operations to ensure optimal staff performance and customer satisfaction.
- Managed inventory levels, reducing stock discrepancies through effective organization and monitoring.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented strategies to enhance store layout, improving product visibility and accessibility.
- Analyzed sales data to identify trends, driving informed decisions for promotional activities.
- Coordinated scheduling to align staff availability with peak shopping hours for improved service levels.
- Developed training programs focused on product knowledge, enhancing team expertise and customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
Accomplishments
Lead a big group of over 200 associates.
- Lowered shrink by over $100,000
- Lead team and sales to get everyone a bonus
- Had the biggest sales volume on a opening day and first year.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Assistant Manager
Walgreens
05.2022 - Current
Event Coordinator
International Agriculture Center
10.2021 - 01.2022
Store Manager
Walmart
06.2004 - 06.2021
High School Diploma -
Bakersfield High School