Amy Garrett
Austin,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Accounts Payable/Receivables Management Specialist
American Vape Company
Pflugerville, TX
07.2022 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Inspected account books and recorded transactions.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Collections Specialist
Mckenzie Paul And Associates
Austin, TX
04.2021 - 06.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
Senior Collections Specialist
CBA Of Macon
Macon, GA
08.2016 - 01.2021
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Researched billing errors and discrepancies to initiate corrective action.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Branch Manager
ABC Title Pawn
Macon, GA
09.2005 - 04.2016
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Examined customer loan applications for loan approvals and denials.
- Oversaw all collection processes.
- Payroll
- Audited the books for discrepencies.
- Repossessed vehicles on past due accounts.
- Paid bills.
- Processed and tracked all payables and receivables.
- Generated all financial statements.
Bookkeeper
Stancile Custom Trailers
Macon, GA
03.2009 - 05.2015
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Education
Associate of Science - Criminal Justice
Macon State College
Macon, GA05.2002
No Degree - Accounting
Macon State College
Macon, GA05.2002
High School Diploma -
Mount De Sales Academy
Macon05.1995
Skills
- Systems Management
- Customer Accounts Management
- Client Relations Skills
- Electronic Systems
- Credit Analysis
- Accounts Payable and Accounts Receivable
- Loan and Account Monitoring
- Proactive and Self-Motivated
- Financial Recordkeeping
- Financial Closing Reports
- Bill Payment and Recordkeeping
- Payroll Preparation and Processing
- Handling Confidential Materials
Timeline
Accounts Payable/Receivables Management Specialist
American Vape Company
07.2022 - Current
Collections Specialist
Mckenzie Paul And Associates
04.2021 - 06.2022
Senior Collections Specialist
CBA Of Macon
08.2016 - 01.2021
Bookkeeper
Stancile Custom Trailers
03.2009 - 05.2015
Branch Manager
ABC Title Pawn
09.2005 - 04.2016
Associate of Science - Criminal Justice
Macon State College
No Degree - Accounting
Macon State College
High School Diploma -
Mount De Sales Academy
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