Amy Walker
Flowery Branch,GA
Summary
Talented Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Copart, Inc
Gainesville, USA
03.2023 - Current
Customer Service Representative
Service King Collision
Cumming, USA
06.2022 - 03.2023
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained quality control standards to elevate customer satisfaction.
- Delivered exceptional service to new and long-standing customers by addressing concerns and implementing tailored solutions.
Quality Auditor
SKF
Flowery Branch, USA
10.2021 - 06.2022
- Inspected products to identify non-conformities and flaws, ensuring adherence to quality standards.
- Monitored department activities to identify problems, providing actionable reports to enhance operational efficiency.
- Identified compliance issues during audits to inform management.
- Detected department-level problems by monitoring activities and reporting on findings.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
Customer Service Associate
Walmart
Oakwood, USA
11.2016 - 01.2019
- Provided fast, friendly service for routine inquiries, resolving service complaints effectively.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Welcomed customers at entrance to create a friendly atmosphere. and responded to questions.
- Responded to incoming calls to provide customer assistance and information. to assist customers with questions.
Education
High School Diploma -
Lanier Career Academy
Gainesville, GASkills
- Quality assurance
- Quality assessments
- Data management
- Client relations
- Appointment scheduling
- Clerical assistance
- Effective communication
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Copart, Inc
03.2023 - Current
Customer Service Representative
Service King Collision
06.2022 - 03.2023
Quality Auditor
SKF
10.2021 - 06.2022
Customer Service Associate
Walmart
11.2016 - 01.2019
High School Diploma -
Lanier Career Academy