AMY WINARSKY
Rio Rancho,NM
Summary
With over 25 years of progressive leadership experience, I offer a wealth of management expertise. As a high-energy manager, my strength lies in training, building, and motivating dynamic teams. Whether in remote or on-site settings, I excel at developing and inspiring teams to achieve success. Additionally, my extensive background in project management, policy development, and human resources grants me a comprehensive understanding of these domains.
Overview
26
26
years of professional experience
Work History
Operations Manager
Lowe's
Albuquerque, NM
10.2014 - Current
- Managed teams of up to 10 Supervisors that had 15-20 Agents reporting to them
- Worked in the Sales and Customer Care as well as internal Store Support and Customer Claims
- Assisted in several of the community service programs and gave input to the internal reporting being developed.
Operations Manager
Sprint
Rio Rancho, NM
10.1998 - 06.2014
- Managed up to 9 Supervisor teams that had 12-15 Agents that reported to the Supervisors
- Have working in all aspects of the Call Center from Training, HR responsibilities, Workforce Management and Operations Management
- Served as mentor to protégées that wanted to be promoted to management level and developed Supervisors and Specialists to top performance levels
- Directed strategic initiatives to achieve top metric leadership at both the personal and company level
- Developed, trained and executed programs that assisted in reducing cost and increasing productivity with cost benefits.
Education
BBA - Business Management
New Mexico State University
Las Cruces, NM01.1994
Skills
- Staffing and Training Policy/Program Development
- Change Management
- Multitasking and Pressure Driven Environment
- Sound Judgement
- Complex Problem Solving Strategic Planning
- Policy/Program Development
- Cross-functional Team Management
- Strategic Planning
- Team Building and Employee Satisfaction
- Exceptional interpersonal communication
- Operations Management
- Customer Service
- Staff Training
Affiliations
- United Way Women in Philanthropy
- Walk for March of Dimes Volunteer
- Roadrunner Food Bank Volunteer
- Lead for the 2016 CSC-A Lowe's Hero's
- Developed Social Media Marketing for Local Business
Endorsements
General Psychology
Timeline
Operations Manager
Lowe's
10.2014 - Current
Operations Manager
Sprint
10.1998 - 06.2014
BBA - Business Management
New Mexico State University