As a healthcare provider certified CMA
Amy Glenn
DeKalb,IL
Summary
Business-minded professional with 12+ years of experience in customer service, healthcare, and business operations. Proven ability to deliver exceptional service, manage multiple tasks effectively, and achieve company goals. Skilled in communication, problem-solving, and relationship building. Passionate about continuous learning and professional development.
Overview
20
20
8
8
As business owner
12
12
years of professional experience
Work History
Small Business Owner
R&A House Cleaning and Services LLC
05.2019 - Current
- Oversaw all aspects of small business operations, including customer service, marketing, finance, and human resources
- Developed and implemented successful business plans to increase revenue and target new markets
- Managed a team of employees, providing training, coaching, and mentorship
- Resolved customer issues promptly and efficiently, ensuring high satisfaction
- Utilized strong communication and problem-solving skills to cultivate and strengthen client relationships
Certified Medical Assistant
IDHS
01.2013 - 01.2018
- Provided direct patient care, assisting with treatments and administering medications
- Educated patients about medications, procedures, and physician's instructions
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times
- Maintained accurate patient records in accordance with HIPAA regulations
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient
Education
Certified Medical Assistant -
Everest College
North Aurora, IL05.2009
General Studies -
Wabonsie Community College
Aurora, IL06.2007
Skills
- Customer Service
- Communication (written and verbal)
- Problem-Solving
- Teamwork
- Leadership
- Business Management
- Marketing
- Finance
- Human Resources
- Medical Assisting
- Time Management
- Organization
Timeline
Small Business Owner
R&A House Cleaning and Services LLC
05.2019 - Current
Certified Medical Assistant
IDHS
01.2013 - 01.2018
Certified Medical Assistant -
Everest College
General Studies -
Wabonsie Community College
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