Amy Goodwin
Wildwood
Summary
Adept Pharmacy Technician with a proven track record at CVS Pharmacy, enhancing patient satisfaction through meticulous workflow optimization and exceptional team collaboration. Skilled in utilizing pharmacy management software and maintaining HIPAA confidentiality, I significantly improved inventory accuracy and efficiency. My dedication to problem-solving and insurance billing has fostered positive patient relationships and streamlined pharmacy operations.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
09.2007 - 12.2024
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Cape May County Tech
Cape May Court House, NJ05.2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
Timeline
Pharmacy Technician
CVS Pharmacy
09.2007 - 12.2024
High School Diploma -
Cape May County Tech