Amy Goodwin
Muncie,IN
Summary
Skilled Front End Team Lead with 18 years' experience on the front end. Background in managing and mentoring team members, focusing on delivering high-quality front end interactions. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
19
19
years of professional experience
Work History
Front-end Team Lead
Walmart 3747
Muncie, Indiana
08.2017 - Current
- Supervised front-end staff to ensure excellent customer service.
- Trained new employees on company policies and customer engagement techniques.
- Held huddles to keep employees informed.
- Managed daily operations of cash registers and checkout processes.
- Monitored cash drawers in checkouts to verify adequate cash supply. Researched cash shortages through secure.
- Managed opening and closing procedures by reconciling bank activity and lottery reports.
- Conducted regular performance evaluations of front end personnel.
- Addressed customer inquiries and resolved issues effectively and promptly.
Assistant Manager
Papa Johns
Muncie, Indiana
03.2014 - 05.2019
- Assisted in managing daily operations and staff scheduling.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with food safety and quality standards.
- Coordinated inventory management and supply orders effectively.
- Addressed customer inquiries and resolved service issues promptly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Csm
Walmart 1665
Muncie, Indiana
08.2007 - 07.2016
- Managed team operations to enhance customer satisfaction and service quality.
- Trained and developed staff on customer service protocols and company policies.
- Oversaw daily activities to ensure efficient store operations and service delivery.
Education
Some College (No Degree) - Early Childhood Care And Education
Ivy Tech Community College of Indiana
Muncie, INSkills
- Team supervision
- Cash register operation
- Cash counting
- Problem solving
- Active listening
- Refunds processing
- Training and mentoring
- Delegation
- Price verification
- Opening and closing procedures
- Customer engagement
- Problem solving
- Employee training
- Decision making
References
References available upon request.
Timeline
Front-end Team Lead
Walmart 3747
08.2017 - Current
Assistant Manager
Papa Johns
03.2014 - 05.2019
Csm
Walmart 1665
08.2007 - 07.2016
Some College (No Degree) - Early Childhood Care And Education
Ivy Tech Community College of Indiana