Amy Griffin
Gloucester,VA
Summary
Dynamic healthcare professional with extensive experience in patient navigation and interdisciplinary teamwork. Skilled in developing educational materials and ensuring patient confidentiality, dedicated to enhancing healthcare access and outcomes for diverse populations.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Patient Health Navigator
Somatus Kidney Care
11.2022 - Current
- Guided patients through care pathways, ensuring understanding of treatment options and resources.
- Coordinated with interdisciplinary teams to facilitate communication and streamline patient support services.
- Developed educational materials to enhance patient knowledge regarding kidney health and management strategies.
- Conducted assessments to identify patient needs, tailoring navigation strategies for optimal outcomes.
- Implemented follow-up protocols to monitor patient progress and address barriers to care effectively.
- Collaborated with community organizations to connect patients with additional resources and support networks.
- Trained new staff on best practices for patient engagement and navigational processes within the organization.
- Empowered patients to make informed decisions about their health by providing thorough explanations of treatment options and potential outcomes.
- Assisted patients in navigating complex healthcare systems, simplifying the process of receiving appropriate care.
- Developed strong rapport with diverse populations by demonstrating empathy, understanding cultural sensitivities, and maintaining open lines of communication.
- Established partnerships with local community organizations for resource sharing and collaborative efforts benefiting vulnerable populations.
- Conducted regular follow-ups with patients to monitor progress, address concerns, and provide ongoing support throughout the healthcare journey.
- Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Coached patients on self-advocacy.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Taught patients and families to use at-home medical equipment.
Case Coordinator
Bon Secours/Catholic Charities
08.2016 - 11.2023
- Coordinated client services to ensure timely access to resources and support.
- Developed and maintained individualized care plans for diverse populations.
- Implemented effective communication strategies among multidisciplinary teams.
- Facilitated client assessments to identify needs and appropriate interventions.
- Trained new staff on case management protocols and best practices.
- Collaborated with community partners to enhance service offerings and outreach efforts.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
- Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
Medical Assistant
Town Center Physicians
01.2004 - 06.2016
- Assisted with patient intake processes, ensuring accurate documentation and data entry.
- Managed appointment scheduling, optimizing physician availability and patient flow.
- Conducted routine laboratory tests, maintaining quality control standards for accuracy.
- Provided patient education on treatment plans and medication management to enhance compliance.
- Coordinated with healthcare providers to streamline communication and improve care delivery.
- Trained new staff on office procedures and electronic health record systems for efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
No Degree - Medical Assistant /Medical Terminology
Riverside School of Health
Newport News, VAHigh School Diploma -
Colonial Christian Academy
06-1992
Life Coach -
International Assocation Of Professions Career College
11-2020
Skills
- Patient education
- Healthcare
- Community resources
- Medical terminology
- Confidentiality
- Teamwork and collaboration
- Punctual and hardworking
- Caring and empathetic
- Adaptability and flexibility
- Empathy development
Certification
BLS/CPR Certified
Life Coach Certificate
Timeline
Patient Health Navigator
Somatus Kidney Care
11.2022 - Current
Case Coordinator
Bon Secours/Catholic Charities
08.2016 - 11.2023
Medical Assistant
Town Center Physicians
01.2004 - 06.2016
No Degree - Medical Assistant /Medical Terminology
Riverside School of Health
High School Diploma -
Colonial Christian Academy
Life Coach -
International Assocation Of Professions Career College
Employee Of Year
Nominated For Employee of Year for years Straight