LaToya Johnson
Cincinnati,OH
Summary
Professional with strong background in patient care and health navigation, prepared to enhance patient outcomes and streamline healthcare processes. Skilled in patient advocacy, care coordination, and health education. Known for collaboration, reliability, and adaptability to meet team goals and evolving needs. Equipped with compassionate approach and effective communication to support and guide patients through their healthcare journey.
Overview
20
20
years of professional experience
Work History
Patient Health Navigator
Neighborhub Health
10.2024 - Current
- Streamlined communication between patients and providers, ensuring timely appointments and access to essential health information.
- Promoted early detection of chronic conditions through targeted outreach campaigns, increasing awareness among at-risk individuals.
- Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.
- Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
- Improved patient outcomes by coordinating comprehensive healthcare services with medical professionals and support staff.
- Assisted patients in scheduling doctor and healthcare appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Independent Provider
Self-Employed
04.2019 - Current
- Assistance with care of hair, teeth, dentures, and shaving, trimming nails
- Supervising and guiding client when client is dressing and undressing
- Distribute and setup meals, and snacks
- Manage patient schedules and ensure all medical appointments are kept
- Supervising consumer able to bathe self when guided, assisting consumer with difficult tasks
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Protected client privacy by adhering strictly to HIPAA guidelines throughout all aspects of service provision.
Medical Registrar
HealthPoint
11.2022 - 01.2024
- Greet patients, visitors, and answer incoming calls
- Collect and post co-payments and other out of pocket expenses from patients
- Follow established policies and document standard operating procedures
- Collect and update patient personal contact information, and verify patient insurance
- Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Spearheaded quality improvement initiatives within the clinical setting, leading to enhanced patient satisfaction scores.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Bus Operator
MV Transportation
01.2016 - 02.2017
- Operating the coach bus in safe manner and following traffic laws
- Provided stellar customer service and respond to customers in a courteous manner
- Assisted passengers with disabilities onto vehicle
- Operated wheelchair as needed
Telephone Oper./Medical Records
Cincinnati Health Network
02.2019 - 01.2016
- Interrupt busy lines if an emergency warrants
- Kept records of calls placed and received, and of related toll charges
- Listened to customer requests, referring to alphabetical or geographical directories
- Monitored automated systems for placing collect calls and intervene for a callers needing
- Compiled, verifies, types, and files medical records of hospital or other health care facility
- Reviewed medical records for completeness, assembles records into standard order
- Located, signed out, and delivered medical records requested by hospital departments
Customer Service Rep.
City of Cincinnati Public Works
03.2013 - 04.2014
- Prepared documents using Microsoft Office Suite
- Operated multiple line telephone system (switchboard)
- Explained and interpreted city policies, procedures, and scheduled trash pickup dates/times
- Provided information to consumers regarding utility usage, balances, and how to utilize utility usage
Medical Office Spec.
Northside Healthcare Clinic
06.2008 - 01.2013
- Scheduled and confirmed appointments for all patients from infancy, to adult
- Maintained medical records, and updated all patient files with current information
- Performed photocopying, faxing, printing, and distribution of information for department
- Relayed messages in a timely manner, registered patients and assisted with discharge
- Authorized insurance, and billing authorizations
Customer Service Rep.
Hoxworth Blood Center
09.2005 - 06.2008
- Scheduled and confirmed donor appointments
- Completed outbound/inbound calls to donors and local residents encouraging blood donation, and those inquiring about donations
- Answered phone calls, and relayed messages to appropriate department
Education
Certification - State Tested Nurse Aide
Alia Healthcare
Cincinnati, OH05.2017
High School Diploma - undefined
Western Hills High School
Cincinnati, OH05.2005
Skills
- Vital Signs & Charting
- Patient Advocacy
- Leadership Skills
- Patient-Focused Care
- Mental & Behavior Health
- Sterilization
- Medical Terminology
- Patient Transportation
- CPR & First Aid Cert
- Microsoft Office Suite (60 wpm)
- Life skills training
- Admissions
- Team Player
- Strong Communication Skills
- Infection Control
- Documentation
- Supply Management
- Proficient Assessment Skills
- Healthcare
- Empathy development
- Cultural history
- Grief support
Timeline
Patient Health Navigator
Neighborhub Health
10.2024 - Current
Medical Registrar
HealthPoint
11.2022 - 01.2024
Independent Provider
Self-Employed
04.2019 - Current
Telephone Oper./Medical Records
Cincinnati Health Network
02.2019 - 01.2016
Bus Operator
MV Transportation
01.2016 - 02.2017
Customer Service Rep.
City of Cincinnati Public Works
03.2013 - 04.2014
Medical Office Spec.
Northside Healthcare Clinic
06.2008 - 01.2013
Customer Service Rep.
Hoxworth Blood Center
09.2005 - 06.2008
High School Diploma - undefined
Western Hills High School
Certification - State Tested Nurse Aide
Alia Healthcare
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