Phone Representative
Alpine Fencing
Everett, Washington
06.2024 - 11.2024
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Addressed customer complaints, identified causes of problems, and provided solutions.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Ensured that all customer requests were handled efficiently in accordance with company policies.
- Performed follow-up calls to verify customer satisfaction after resolution of an issue.
- Reviewed daily reports for tracking performance metrics against goals set by management team.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.