Sophia Stringer
St Pete Fl,FL
Summary
Dynamic Phone Representative with Medicare Express, skilled in complaint handling and script adherence. Achieved high client satisfaction through tailored support and innovative discount options, enhancing customer retention. Strong analytical and communication skills fostered positive relationships and effective solutions in fast-paced environments. Committed to exceeding team goals and adapting to change.
Overview
5
5
years of professional experience
Work History
Phone Representative
Medicare Express
02.2023 - 04.2025
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Work by Assignment
Express Professionals
02.2020 - 09.2023
Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively. To improve driving equipment for safety such as seatbelts, and car seats for todlers
Education
Certified Nursing Assistant
Studied english 1 and 2 ,social studies, typing 35 wpm, algebra reading and arithmetic and science my major was accounting
- Completed AP course in [Subject] gymnastics
No Degree - Home Economics, Physical Education, Math And Soci
: [Name of Thesis] belief of sigman freud
- [Project Name], [Project Results Statement] the human behavior
- Capstone Project: [Project Name], [Your Role and Brief Project Description] the human behavior is driven by unconscious drives
08-1979
- Extracurricular Activities: [Activity]gymnastics
Skills
- Script adherence
- De-escalation techniques
- Complaint handling
- Call handling
Affiliations
- facebook, Microsoft word google, amazon temu
- marketplace ,social media ,instagram
Timeline
Phone Representative - Medicare Express
02.2023 - 04.2025
Work by Assignment - Express Professionals
02.2020 - 09.2023
South Florida Community College - , Certified Nursing Assistant
Walton High All Girl School - No Degree, Home Economics, Physical Education, Math And Soci
Monroe Business Insitute - ,
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