Amy Grispino
Pickerington,Ohio
Summary
Manager promoting effective communication, relationship building and time management skills. Offering over 25 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Overview
24
24
years of professional experience
Work History
Manager - Patient Access
Nationwide Children's Hospital
700 Children's Drive, Columbus
03.2017 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Indirectly responsible for annual budget of $5.2 million
Supervisor- Patient Access
Nationwide Children's Hospital
Columbus, Ohio
06.2016 - 03.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained up to 50 employees to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired and trained new employees.
- Identified individual employee's unique work styles and adapted management methods.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Managed logistics of opening three new NCH sites
Lead - Patient Access
Nationwide Children's Hospital
Columbus, Ohio
01.2015 - 06.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Facilitated communication between patients and various departments, along with managing 7 staff members.
- Recommended service improvements to minimize recurring patient issues and complaints.
Facility Coordinator
Nationwide Children's Hospital
Columbus, Ohio
06.2011 - 12.2014
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Pushed contractors and vendors to complete projects within specified timelines.
- Maintained facility grounds, equipment and safety compliance.
- Reviewed and oversaw multi million dollar construction and renovation projects.
Patient Access Representative
Nationwide Children's Hospital
Columbus, Ohio
09.2009 - 06.2011
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed average of 50 patient scheduling and registration functions to serve as initial contact point for medical office visits.
Executive Administrative Assistant
Cardiothoracic And Vascular Surgical Associates
Columbus, Ohio
04.1996 - 06.2007
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Education
Business Courses - Business Management
Columbus State Community College
Columbus, OHReal Estate -
Hondros
Westerville02.2007
Skills
- Conflict Resolution Tactics
- Customer Experience
- Employee Coaching and Motivation
- Employee Recruitment and Hiring
- HIPAA Guidelines
- Leadership
- Policy and Program Development
- Process Improvement
Timeline
Manager - Patient Access
Nationwide Children's Hospital
03.2017 - Current
Supervisor- Patient Access
Nationwide Children's Hospital
06.2016 - 03.2017
Lead - Patient Access
Nationwide Children's Hospital
01.2015 - 06.2016
Facility Coordinator
Nationwide Children's Hospital
06.2011 - 12.2014
Patient Access Representative
Nationwide Children's Hospital
09.2009 - 06.2011
Executive Administrative Assistant
Cardiothoracic And Vascular Surgical Associates
04.1996 - 06.2007
Business Courses - Business Management
Columbus State Community College
Real Estate -
Hondros
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