Retail associate manager with expertise in customer service and driving sales. Achieved operational improvements while mentoring staff to enhance performance. Skilled in building customer connections and providing tailored solutions to meet needs.
Overview
12
12
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Lebanon, Oregon
10.2024 - Current
Oversaw daily store operations to ensure optimal performance of sales team.
Analyzed sales reports to identify opportunities for improvement in product offerings.
Delivered exceptional customer service by efficiently resolving complaints and ensuring satisfaction.
Mobile Event Expert
T-Mobile
Keizer, Oregon
04.2024 - 10.2024
Engaged customers at events, providing product information and assistance.
Ensured compliance with safety regulations and local laws during events.
People Manager
T-Mobile
Salem, Oregon
09.2019 - 04.2024
Conducted performance reviews and guided staff on best practices to enhance performance.
Identified training needs and opportunities for staff development.
Customer Care Representative
T-Mobile
Salem, Oregon
08.2013 - 09.2019
Resolved customer inquiries through various communication channels.
Educated customers on product features and assisted with troubleshooting.