Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Guglielmo

Lebanon,OR

Summary

Retail associate manager with expertise in customer service and driving sales. Achieved operational improvements while mentoring staff to enhance performance. Skilled in building customer connections and providing tailored solutions to meet needs.

Overview

12
12
years of professional experience

Work History

Retail Associate Manager

T-Mobile
Lebanon, Oregon
10.2024 - Current
  • Oversaw daily store operations to ensure optimal performance of sales team.
  • Analyzed sales reports to identify opportunities for improvement in product offerings.
  • Delivered exceptional customer service by efficiently resolving complaints and ensuring satisfaction.

Mobile Event Expert

T-Mobile
Keizer, Oregon
04.2024 - 10.2024
  • Engaged customers at events, providing product information and assistance.
  • Ensured compliance with safety regulations and local laws during events.

People Manager

T-Mobile
Salem, Oregon
09.2019 - 04.2024
  • Conducted performance reviews and guided staff on best practices to enhance performance.
  • Identified training needs and opportunities for staff development.

Customer Care Representative

T-Mobile
Salem, Oregon
08.2013 - 09.2019
  • Resolved customer inquiries through various communication channels.
  • Educated customers on product features and assisted with troubleshooting.

Education

High School Diploma -

San Pedro High School
San Pedro, CA
06-1992

Bachelor of Arts - Business Management

Capella University
Salem, OR

Skills

  • Retail sales growth
  • Conflict resolution
  • Customer needs assessment

Timeline

Retail Associate Manager

T-Mobile
10.2024 - Current

Mobile Event Expert

T-Mobile
04.2024 - 10.2024

People Manager

T-Mobile
09.2019 - 04.2024

Customer Care Representative

T-Mobile
08.2013 - 09.2019

High School Diploma -

San Pedro High School

Bachelor of Arts - Business Management

Capella University
Amy Guglielmo