Amy Hatfield
Kingman,AZ
Summary
Results-driven Starbucks Store Manager with proven success leading high-volume drive-thrus and launching complex remote market locations. Skilled in driving year-over-year sales growth, optimizing labor allocation, and managing large partner teams while solving unique supply chain challenges. Expert in P&L management, scheduling, and maintaining strict operational excellence alongside high partner engagement.
Overview
19
19
years of professional experience
Work History
Store Manager
Starbucks
Polson, MT
01.2019 - 10.2024
- Delivered double-digit year-over-year sales growth across high-volume and remote markets by optimizing peak-hour drive-thru efficiency and executing localized sales initiatives.
- Mentored, developed, and promoted a high-performing partner team, fostering a collaborative store culture focused on standard execution and elevating Customer Connection scores.
- Optimized store floor layout and deployment routines to eliminate barista barriers, driving operational excellence and reducing peak window times to meet corporate targets.
- Managed full store P&L, inventory control, and strategic labor scheduling to maximize profitability while maintaining peak-hour coverage.
Retail Store Manager
Bath And Body Works, Limited Brands
Littleton, CO
08.2016 - 06.2018
- Managed daily operations and payroll targets for a retail location, supervising 15+ associates to consistently exceed store conversion and email loyalty metrics.
- Executed complex corporate floorset directives to optimize product placement, utilizing strategic visual merchandising to increase impulse purchases and Average Transaction Value (ATV).
- Provided direct, "in-the-moment" coaching to the sales team on engagement behaviors, product demonstrations, and the efficient resolution of customer escalations.
- Controlled inventory shrink and operational overhead by executing strict cash reconciliation, auditing delivery shipments, and maintaining backend organizational standards.
Executive Team Leader, Sales Floor
Target
Denver, CO
07.2005 - 08.2016
- Managed sales floor operations and visual merchandising strategies to enhance customer experience and drive revenue growth in a multi-million dollar retail environment with a large team of 100+ personnel.
- Facilitated optimization of freight processing and inventory replenishment routines to minimize out-of-stock occurrences on the sales floor.
- Fostered professional growth through targeted coaching, resulting in multiple team members advancing to leadership roles.
- Collaborated with Asset Protection to enforce safety compliance, regulatory standards, and shortage-reduction programs, consistently reducing store inventory shrink.
Education
Bachelor of Arts - Liberal Arts
Scott Community College
Bettendorf, IASkills
- Strategic Sales Planning & Performance Analysis
- Training and Development
- Customer Relations
- Excellent Communication
- Results Driven
- Team Engagement
Timeline
Store Manager
Starbucks
01.2019 - 10.2024
Retail Store Manager
Bath And Body Works, Limited Brands
08.2016 - 06.2018
Executive Team Leader, Sales Floor
Target
07.2005 - 08.2016
Bachelor of Arts - Liberal Arts
Scott Community College