Amy Heinsohn
McCamey,TX
Summary
Driven by a results-focused approach, I have excelled at WTCMHMR, leveraging my problem-solving and relationship-building skills to enhance client outcomes and streamline case management processes. My background spans from case management , marked by a commitment to client advocacy and operational efficiency, achieving significant improvements in client satisfaction and service delivery. Compassionate Case Manager experienced in diverse environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
17
17
years of professional experience
Work History
Case Manager
WTCMHMR
McCamey, TX
08.2020 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Peer Provider
WTCMHMR
McCamey, TX
03.2018 - Current
- Provided a safe space, skills and encouragement for coping with diagnosed mental health.
- Peers were linked to community assistance and to their Case Managers for further assistance that Peer Provider was unable to provide.
- Provided Skills Training to help cope with diagnosed mental health
Financial Clerk
WTCMHMR
McCamey, TX
04.2012 - Current
- Strengthened client relationships by addressing concerns promptly and providing exceptional service in all interactions.
- Facilitated proper documentation and authorized forms for services with WTC.
- Operated computers with programmed Word and Excel documents
Manager/Asst. Manager
Dollar General
McCamey, TX
09.2010 - 04.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Domestic & Commercial Cleaner
Self-employed
Queen Creek, AZ
08.2007 - 08.2010
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
Education
Associate of Arts - Psychology
Odessa College
Odessa, TXBachelor of Arts - Psychology
UTPB
Odessa, TX05.2020
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Crisis Intervention
Timeline
Case Manager
WTCMHMR
08.2020 - Current
Peer Provider
WTCMHMR
03.2018 - Current
Financial Clerk
WTCMHMR
04.2012 - Current
Manager/Asst. Manager
Dollar General
09.2010 - 04.2012
Domestic & Commercial Cleaner
Self-employed
08.2007 - 08.2010
Associate of Arts - Psychology
Odessa College
Bachelor of Arts - Psychology
UTPB