Open To Work
Amy Henderson
Houston,TX
Summary
Reliable and personable remote professional with over eight years of combined experience in customer service, data entry and administrative support. Detail-oriented and dependable. Proven experience delivering high-quality support through phone, chat, and email in fast-paced, virtual environments. Skilled in resolving client concerns efficiently, maintaining a positive and empathetic tone, and managing multiple systems simultaneously. Known for strong communication skills, problem-solving ability, and commitment to client satisfaction while meeting performance metrics and service-level expectations. Eager to learn new endeavors.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Northwest Registered Agent Inc.
11.2021 - 10.2025
- Provided responsive and professional customer support via phone, email, and chat.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted clients with understanding how to form LLCs and corporations within their state.
- Explained registered agent service, compliance requirements, and state filings.
- Guided clients through state forms such as Articles of Organization, and provided details on submitting filings to the Secretary of State.
- Assisted clients to understand what steps are needed to stay compliant.
- Helped maintain client accounts, accept payments, and issue refunds.
- Processed legal and corporate documents with accuracy and confidentiality.
- Recorded accurate client interaction information within CRM systems.
- Participated in daily team meetings to provide feedback and discuss work focus points.
- Effectively communicated with other company internal departments in order to ensure client resolutions and satisfaction.
State Lottery Retailer Representative
IGT
Houston, USA
08.2017 - 06.2021
- Assisted retailers and players with lottery products, prize claims and account inquiries.
- Handled high volume of retailer inquiries while maintaining professionalism, accuracy and strong problem solving skills.
- Troubleshot lottery terminal and system issues for retail partners guiding them through step-by-step solutions to restore operations quickly.
- Made calculated decisions on when to escalate issues to other internal departments.
- Educated retailers and players on lottery rules, procedures and promotions to ensure compliance and a positive, friendly customer experience.
- Documented retailer interactions and service requests, contributing to comprehensive internal reports for improved service tracking.
- Reviewed and updated retailer account information while following strict security and regulatory standards set by IGT.
- Facilitated new lottery installations, terminated and closed out existing lottery installations.
- Performed monthly company contests for lottery players on site at retailer locations.
- Volunteered to work lottery functions at Houston Rodeo and Strawberry Festival to introduce new players to state games.
- Collaborated with team members to ensure efficient daily operations and consistent customer satisfaction.
- Balanced daily reports and ensured accurate transaction handling.
- Managed daily activities for Texas Lottery
Education
certificate -
SBI Technical & Business Institute
Houstondiploma -
Furr Senior High School
HoustonSkills
- Excellent client service
- CRM software
- Live chat support
- Document processing
- Data entry accuracy
- Time management
- Problem solving
- Issue resolution
- Communication skills
- Client focused
- Team collaboration
- Organizational skills
- Professional demeanor
- Active listening
- Independent work
- Proficient in Microsoft Office
- Compliance knowledge
- 50 WPM typing
- Product education
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$19/hr - $1000/hrTimeline
Remote Customer Service Representative
Northwest Registered Agent Inc.
11.2021 - 10.2025
State Lottery Retailer Representative
IGT
08.2017 - 06.2021
certificate -
SBI Technical & Business Institute
diploma -
Furr Senior High School