Sara Gould
Haverhill,MA
Summary
Energetic, motivated and resourceful professional devoted to improving management productivity and success through exceptional support. Follows through on all issues and manages time well to consistently meet objectives. Passionate about psychology, reading, and spending time with family.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Have A Heart Animal Hospital
Haverhill, MA
11.2023 - Current
- Greet and assist clients and their pets while checking them in.
- Answer phone calls, schedule appointments, and answer any inquiries about our services.
- Update client information and patient records using our company's Vetspire medical system.
- Process payments, handle insurance claims, and close out end-of-day financials.
- Collaborate with the veterinary team to relay client concerns and ensure timely and accurate updates.
- Resolve customer concerns and complaints with empathy and professionalism.
Administrative Assistant
The Dow Company
Dracut, MA
01.2022 - 03.2023
- Handles and distributes incoming calls.
- Processes outgoing and incoming lien waivers
- Tracking operator and laborer licenses and keeping up to date records
- Deliver administrative support to team members by making copies, sending faxes, and organizing documents.
Project Manager's Assistant
Ipswich Bay Glass Co., Inc.
Rowley, MA
03.2021 - 12.2021
- Assisting the Administrative & PM Services Manager in day to day duties
- Assembling LEED information
- Arrange video conferences via zoom
- Reporting motor vehicle accidents
- Typing up Premium Time cost letters for different jobsites
Contracts Administrator
Sweeney Drywall Finishes Corp.
Boxborough, MA
07.2019 - 10.2020
- Provided updates on the status of contract review processes to upper management and other important personnel, while also serving as liaison between upper management and outside managed IT service provider. Collected jobsite photos from our foremen for our social media channels
Office Manager
Thomas G. Gallagher, Inc.
Waltham, MA
01.2013 - 07.2019
- Ensured smooth daily office operations, routed all incoming written correspondence, handled all certificates of insurance, routed all contracts within the company, managed office supplies, ordering, and tracking.
Education
Bachelor of Arts - Art History
University of Massachusetts - Dartmouth
North Dartmouth, MA12.2012
Skills
- Administrative support
- Resourceful
- Professionalism
- Organization
- Communications
- Excellent Client Service
- MS Office
- Dropbox
- Adobe
- Sage Programs
- Zoom
- Procore
Timeline
Customer Service Representative
Have A Heart Animal Hospital
11.2023 - Current
Administrative Assistant
The Dow Company
01.2022 - 03.2023
Project Manager's Assistant
Ipswich Bay Glass Co., Inc.
03.2021 - 12.2021
Contracts Administrator
Sweeney Drywall Finishes Corp.
07.2019 - 10.2020
Office Manager
Thomas G. Gallagher, Inc.
01.2013 - 07.2019
Bachelor of Arts - Art History
University of Massachusetts - Dartmouth
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