Amy Hensley
Dillard’s
Killeen,Texas
1
Language
1
Certification
16
years of professional experience
As a dedicated and hardworking individual, I am eager to continually expand my knowledge and skills. With several years of valuable experience in customer service roles, I have developed a strong set of interpersonal and communication abilities that allow me to provide exceptional support and care to clients and customers. Driven by a genuine passion for reaching sales goals and helping others allows me to collaborate well with both clients and colleagues.
Work History
Beauty Advisor- Clinique
2 Years 4 Months- Assisting customers in selecting makeup and skincare products to fit their unique skin concerns and needs.
- Coordinated in-store events and promotions to educate customers on latest skincare trends and product innovations.
- Making sure sales goals were made every month
- Provide facials to clients in order to give clients first-hand experience on products.
- Maintained accurate inventory records to ensure product availability.
- Developed extensive knowledge of all products to assist customers effectively.
- Maintaining up to date inventory.
- Keep customers engaged and informed by adding them to automated messaging system allowing them to receive relevant updates.
- Assisted colleagues in other departments to maintain customer service standards.
Cashier
2 Years 2 Months- Sales transactions that required keen attention to detail to ensure every transaction was accurate and secure.
- Maintained awareness of current sales and promotions to provide informed assistance to customers.
- Assisted clients with inquiries and recommendations to enhance their shopping experience.
- Organized work area daily to promote efficiency and safety.
- Supported colleagues in stocking and cart returns during staff shortages to ensure efficient store operations.
Store Manager
2 Years 2 Months- Curated and ordered latest merchandise to align with customer preferences.
- Stocked shelves with in-demand items to enhance customer satisfaction.
- Analyzed market trends to inform purchasing strategies.
- Ensuring shelves were stocked with in-demand items.
- Managed employees by scheduling shifts, delegating tasks, and providing training and feedback to ensure operational efficiency.
Education
High School Diploma
Skills
Sales expertise
Upselling strategies
Effective communication
Client relationship building
Attention to Detail
Product knowledge
Customer Service
Team Work and Collaboration
Good communication
Flexibility
Certification
- GSI Diamonds Essentials Course
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor- Clinique
Dillard’s
05.2023 - 09.2025Read More
Cashier
O-mart
08.2018 - 10.2020Read More
Store Manager
Daisy’s Boutique
01.2010 - 03.2012Read More
Robert M. Shoemaker
High School Diploma
Read More