Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Herrera Castillo

Amy Herrera Castillo

Chelsea,MA

Summary

Detail-oriented professional with a strong background in customer service and team collaboration. Proven ability to create enjoyable guest experiences while managing busy environments effectively.

Overview

2
2
Languages
5
5
years of professional experience

Work History

Bartender

Emerson Colonial Theater
Boston, Massachusetts
09.2024 - Current
  • Provided exceptional customer service to enhance guest experiences.
  • Mixed cocktails and served beverages to guests at live events.
  • Maintained cleanliness and organization of bar area during busy shows.
  • Handled cash transactions and processed payments accurately.
  • Assisted in managing inventory and ordering supplies.

Server/ Bartender

The Harp
Boston, MA
12.2023 - 04.2025
  • Provided excellent customer service to enhance guest dining experiences.
  • Managed tables efficiently during busy shifts to maximize service flow.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.

Head Hostess

1928 Beacon Hill
Boston, Massachusetts
06.2022 - 12.2023
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Trained new staff on proper hosting procedures and policies.
  • Managed guest reservations and seating arrangements for optimal flow.
  • Collaborated with management to enhance overall guest experience at the cocktail club.

Head Hostess

Carrie Nation Cocktail Club
Boston, Massachusetts
11.2021 - 07.2022
  • Greeted patrons and provided personalized customer service upon arrival.
  • Coordinated guest reservations and seating arrangements to enhance dining experience.
  • Addressed guest inquiries and resolved issues to ensure satisfaction.
  • Trained new hostesses on procedures and customer interaction standards.

Education

Associate of Science - Pre Nursing

South College
Knoxville, TN
07-2026

Skills

  • Customer service
  • Cash handling
  • Stock control
  • Upselling techniques
  • Time management
  • Strong multitasking
  • Team collaboration
  • Problem resolution
  • Performance improvement
  • Communication skills
  • Handling difficult customers
  • Multilingual in [languages]

Languages

English
Professional
Spanish
Professional

Timeline

Bartender

Emerson Colonial Theater
09.2024 - Current

Server/ Bartender

The Harp
12.2023 - 04.2025

Head Hostess

1928 Beacon Hill
06.2022 - 12.2023

Head Hostess

Carrie Nation Cocktail Club
11.2021 - 07.2022

Associate of Science - Pre Nursing

South College
Amy Herrera Castillo