Amy Highsmith
West Terre Haute,IN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Executive hospitality manager/General Manager
Hampton Inn By Hilton
Paris, IL
10.2023 - 11.2025
- Managed daily operations ensuring guest satisfaction and service excellence.
- Led team training sessions to enhance service standards and efficiency.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Developed guest engagement strategies to foster loyalty and repeat visits.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Conducted market research and analysis to identify potential business opportunities.
- Formed and sustained strategic relationships with clients.
- Participated in trade shows and conferences as a representative of the hotel brand.
- Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods.
Assistant Manager And Barista
Farm 57/Scooters
Paris, US
08.2022 - 10.2023
- Managed inventory levels through regular cycle counts to ensure adequate supply levels.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Documented communication with prospective and current students.
Admissions Advisor
Hickey College
Saint Louis, US
11.2007 - 05.2009
- Referred qualified counselees to employers and employment services for job placement.
- Provided guidance and support to prospective students throughout application process.
- Referred students to degree programs based on interests, aptitudes and educational assessments.
- Instructed individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills.
- Interviewed clients to obtain information about employment history, educational background, and career goals and to identify barriers to employment.
- Interacted with prospective students through large volume of inbound and outbound calls and emails.
- Explained school's application process to prospective students and parents, answering questions about financial aid packages and scholarships.
Admissions Advisor
Indiana Business College
Terre Haute, US
07.2005 - 11.2007
Education
Bachelor Of Science (B.S.) - Business Management, Marketing & Sales
Eastern Illinois University
Charleston, IL, US 08.1998 - 05.2002
Associate In Science (A.S.) - Early Childhood Education (AECE)
Lake Land College
Mattoon, ILSkills
- Sales Expertise
- Exceptional Customer Service
- Market analysis
- Customer relationship management
- Event coordination
- Effective communication
- Problem solving
- Time management
- Project management
- Negotiation skills
- Public relations
- Leadership/communication skills
Certification
IL Food and Safety course
Previous Address
Martinsville, IL, 62442
Additional Information - Career Gap Explanation
The gap in my career was the time I took off to start my family and care for my children. All 4 kids are currently in school, and I'm ready to return to a full time career.
Timeline
Executive hospitality manager/General Manager
Hampton Inn By Hilton
10.2023 - 11.2025
Assistant Manager And Barista
Farm 57/Scooters
08.2022 - 10.2023
Admissions Advisor
Hickey College
11.2007 - 05.2009
Admissions Advisor
Indiana Business College
07.2005 - 11.2007
Bachelor Of Science (B.S.) - Business Management, Marketing & Sales
Eastern Illinois University
08.1998 - 05.2002
Associate In Science (A.S.) - Early Childhood Education (AECE)
Lake Land College