Amy Hoekwater
Virginia Beach,VA
Summary
Experienced with managing executive schedules, coordinating travel arrangements, and handling confidential information with discretion. Utilizes advanced organizational and communication skills to support executive teams effectively. Knowledge of office management software and procedures ensures seamless operations and productivity.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Athena
04.2025 - Current
- Managed complex scheduling for senior officials, ensuring optimal time allocation and resource utilization.
- Coordinated travel logistics, including itineraries and accommodations, enhancing operational efficiency for multiple departments.
- Streamlined document management processes, improving accessibility and reducing retrieval times for critical information.
- Developed and maintained tracking systems for project timelines and deliverables, ensuring accountability across teams.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Screened calls and emails and responded accordingly to support executive correspondence.
Account Manager
Expensify
12.2024 - Current
- Managed a portfolio of 200+ Expensify client accounts, serving as the primary liaison for all account, billing, and integration needs.
- Oversaw onboarding and policy setup, including ERP and accounting integrations (QuickBooks, NetSuite, Xero), ensuring seamless adoption and client satisfaction.
- Delivered ongoing client training and process optimization, improving expense-reporting accuracy and reducing approval time across client workspaces.
- Monitored policy compliance, domain access, and data integrity, proactively resolving discrepancies and maintaining accurate financial workflows.
- Partnered with internal support and technical teams to resolve escalations and implement automation strategies that enhanced efficiency.
- Identified and executed upsell and cross-sell opportunities (Expensify Cards, automation features, policy expansions), driving portfolio growth.
- Produced detailed usage analytics, KPI reports, and trend summaries for management and clients, supporting data-driven decision making.
- Maintained a 98% client retention rate through consistent relationship management, proactive communication, and issue resolution.
- Developed and refined repeatable processes to manage high-volume accounts efficiently within a remote SaaS environment.
Travel Consultant
1923 Travel
08.2023 - Current
- Expertly plan and coordinate travel itineraries, including flights, accommodations, tours, and transportation for clients, ensuring a seamless and memorable travel experience.
- Provide personalized recommendations and destination expertise tailored to client preferences, interests, and budget, ensuring maximum satisfaction and value.
- Research and stay up-to-date on travel trends, promotions, and industry updates to offer clients the latest options and exclusive deals.
- Manage client bookings, process payments, and offer ongoing support before, during, and after travel, handling any changes or issues promptly and efficiently.
- Build and maintain strong relationships with travel suppliers, such as airlines, hotels, cruise lines, and tour operators, to secure competitive pricing and exceptional service.
- Successfully planned and booked travel for clients, generating over $190,000 in revenue within 10 months.
- Specialize in handling complex travel requests, including group bookings, destination weddings, corporate travel, and special accommodations, with meticulous attention to detail.
- Achieved high customer satisfaction ratings through outstanding service, personalized itineraries, and continuous follow-up to ensure client needs were met.
- Proficient in utilizing travel management software and booking platforms to streamline reservations and client data management.
- Developed customized travel itineraries for diverse client needs and preferences.
Criminal Data Processor I
Informatdata
12.2021 - 01.2024
- Processed criminal records and verified accuracy of criminal and civil data in compliance with legal standards and organizational policies.
- Reviewed and cross-checked criminal and civil records to ensure completeness and correctness, maintaining high standards of data integrity.
- Mentored new hires, providing training and guidance on operational procedures, which resulted in stronger team development and improved productivity.
- Led by example, consistently delivering high-quality, efficient service and maintaining a positive work environment for team members.
- Taught new team members the correct procedures for all areas of operations, contributing to consistent and streamlined workflow.
- Processed over 1,000 cases per month with zero errors, demonstrating exceptional attention to detail and accuracy in handling complex data.
- Maintained a high level of data security by adhering to company policies, protocols, and confidentiality requirements, ensuring sensitive information remained protected at all times.
- Verified the accuracy of data by conducting thorough checks and cross-referencing records to ensure compliance with legal standards.
- Compiled and entered information into a Direct-Source Data database, ensuring that all records were accurately documented and accessible.
- Handled confidential and sensitive information with discretion and tact, maintaining a high level of professionalism and confidentiality.
Virtual Executive Assistant
Squared Away
08.2021 - 11.2021
- Managed and optimized executive calendars, scheduling meetings, appointments, and coordinating complex travel arrangements to maximize time efficiency and productivity.
- Streamlined executive communication by effectively managing emails, phone calls, and appointment scheduling, ensuring timely responses and prioritization of key tasks.
- Provided high-level administrative support during board meetings, including preparing agendas, coordinating logistics, and taking detailed minutes to ensure accurate records and follow-up actions.
- Collaborated with cross-functional teams to successfully plan and execute large-scale corporate events, accommodating over 200 employees, ensuring smooth operations and exceptional attendee experiences.
- Acted as a trusted liaison between the executive and internal/external stakeholders, maintaining confidentiality while managing sensitive information and high-priority matters.
- Prepared and organized documents, reports, and presentations for executive meetings, contributing to informed decision-making and operational efficiency.
Legal Assistant
ESG Law Firm
10.2019 - 08.2020
- Provided comprehensive administrative and legal support to attorneys, managing legal matters for over 300 clients across various practice areas.
- Drafted, proofread, and filed legal documents, including briefs, motions, pleadings, and discovery materials, ensuring compliance with court rules and deadlines.
- Organized and maintained over 300 client files, ensuring all records were up-to-date, accurately documented, and stored securely in accordance with legal and confidentiality standards.
- Conducted in-depth legal research, including case law, statutes, and legal precedents, to assist attorneys in case preparation and strategy development.
- Coordinated appointments, meetings, depositions, hearings, and trials, ensuring that all necessary materials and documentation were prepared and available.
- Communicated directly with clients, witnesses, and experts to gather case information, schedule meetings, and keep clients informed on case progress.
- Filed and e-filed legal documents with courts and government agencies, ensuring timely submission and adherence to jurisdictional deadlines.
- Assisted attorneys with case management, including tracking case progress, managing deadlines, and ensuring efficient workflow for ongoing litigation.
- Handled billing and timekeeping for over 300 client accounts, ensuring accurate tracking of billable hours and timely invoicing in accordance with firm policies.
- Maintained the highest level of professionalism and confidentiality while managing sensitive and confidential client information.
Administrative Clerk/Assistant Housing Manager
Navy
09.2017 - 06.2020
- Provided comprehensive administrative support to the Housing Department and senior management, including managing calendars, scheduling appointments, and coordinating meetings for the Housing Manager and other senior staff.
- Oversaw daily housing operations, ensuring compliance with housing policies, regulations, and deadlines for rental agreements, maintenance requests, and tenant inquiries.
- Processed housing applications, reviewing tenant eligibility, verifying documentation, and coordinating background checks to ensure compliance with housing regulations.
- Coordinated tenant move-ins and move-outs, managing inventory inspections and resolving maintenance or repair issues prior to occupancy.
- Managed communications with over 125 permanent tenants, responding to inquiries, addressing complaints, and collaborating with the maintenance team to resolve issues promptly.
- Assisted in the preparation and management of housing budgets, tracking expenses, and maintaining accurate financial records for rent payments and related transactions.
- Maintained and updated housing databases, ensuring all tenant, property, and lease information was accurately recorded and readily accessible.
- Scheduled and coordinated property maintenance, inspections, and routine upkeep to ensure all units met safety and quality standards.
- Supported the Housing Manager in developing policies and procedures, ensuring effective service delivery and adherence to local, state, and federal regulations.
- Processed rental payments, resolving payment discrepancies and ensuring timely payment collections.
Leading Supervisor / Records Control
Navy
09.2014 - 09.2017
- Supervised and managed a team of over 65 personnel, overseeing daily operations, task assignments, and performance to ensure high productivity and efficiency across all functions.
- Led records control operations, maintaining the accuracy and integrity of over 200,000 stock items in a high-volume inventory management system.
- Implemented and optimized inventory control processes, including stock tracking, order processing, and inventory audits, ensuring compliance with company policies and industry standards.
- Trained, mentored, and developed team members, fostering a culture of continuous improvement and ensuring that all personnel understood and adhered to operational procedures and safety protocols.
- Conducted regular performance evaluations, providing constructive feedback and identifying development opportunities to improve team performance and achieve organizational goals.
- Managed and organized a large-scale records management system, ensuring proper storage, retrieval, and security of sensitive documents, and adhering to confidentiality requirements.
- Collaborated with cross-functional teams, including procurement, logistics, and senior management, to ensure the smooth flow of materials and resources to meet business needs.
- Conducted regular audits of stock levels and records, identifying discrepancies and implementing corrective actions to minimize errors and ensure inventory accuracy.
- Developed and maintained detailed reports on inventory levels, stock turnover, and usage, providing actionable insights to senior management for decision-making.
- Resolved issues related to inventory discrepancies, stock shortages, and operational bottlenecks, ensuring timely resolution and minimal disruption to operations.
Executive Assistant
Navy
12.2012 - 09.2014
- Provided high-level administrative support to 35 Senior military officers, managing daily operations, including scheduling meetings, briefings, and travel arrangements.
- Coordinated and managed 6 of the officer's calendar, prioritizing meetings, appointments, and events to optimize time and ensure mission success.
- Assisted with the preparation of detailed reports, presentations, and documents, ensuring accuracy and adherence to military protocols and standards.
- Managed sensitive and classified information with the highest level of discretion and confidentiality, ensuring compliance with military regulations and security requirements.
- Organized and coordinated internal and external communications, facilitating seamless coordination between senior leadership, staff, and external partners.
- Supported the officer in preparing for briefings and high-level meetings, gathering relevant materials, and ensuring all logistics were in place for smooth operations.
- Served as a liaison between the officer and military personnel, departments, and external organizations, streamlining communication and ensuring timely follow-ups.
- Handled complex travel logistics, including transportation, accommodations, and itineraries for official trips, ensuring full compliance with military travel regulations.
- Assisted with coordinating and executing large-scale military events, training exercises, and operational deployments, ensuring proper documentation and logistics were in place.
- Demonstrated exceptional time-management, multitasking, and problem-solving skills, ensuring the officer's objectives and tasks were consistently met in a high-pressure environment.
Leading Supervisor
Navy
09.2011 - 12.2012
- Supervised and led a team of 45 personnel, providing direction, training, and support to ensure optimal team performance and productivity.
- Managed daily operations, assigning tasks, setting goals, and monitoring progress to ensure that all work was completed efficiently and met company standards.
- Conducted regular performance evaluations, providing constructive feedback, coaching, and development opportunities to enhance individual and team performance.
- Fostered a positive team environment by promoting collaboration, resolving conflicts, and maintaining open lines of communication between team members and management.
Career Counselor
Navy
09.2009 - 09.2011
- Developed and implemented training programs for new hires and existing employees, ensuring consistent understanding of company policies, procedures, and safety standards.
- Ensured compliance with all company policies, health and safety regulations, and legal requirements, conducting regular audits and addressing any issues as they arose.
- Led and coordinated team meetings to discuss progress, address concerns, and ensure alignment with organizational goals and objectives.
- Monitored and reported team performance metrics, identifying areas for improvement and implementing corrective actions to enhance productivity and quality.
- Managed scheduling and staffing, ensuring adequate coverage for shifts and maintaining operational efficiency while minimizing overtime and resource shortages.
- Acted as the primary point of contact for resolving escalated issues, providing timely solutions and ensuring customer satisfaction and team cohesion.
- Provided one-on-one career counseling and guidance to individuals seeking career development, job placement, and professional growth.
- Assessed clients' skills, interests, and values through interviews, assessments, and standardized tools to recommend suitable career paths and job opportunities.
- Developed personalized career plans of 150 employees and job search strategies, helping clients set realistic career goals, improve resumes, and prepare for interviews.
- Conducted workshops and seminars on job-search techniques, resume building, interview skills, and professional development, increasing client readiness and confidence.
- Assisted 125 individuals with career transitions, including changing industries, returning to work after a break, or seeking promotions, offering support and resources to navigate these changes.
- Collaborated with local businesses, organizations, and educational institutions to identify job opportunities, internships, and educational programs that align with clients' career goals.
- Maintained up-to-date knowledge of labor market trends, industry demands, and educational programs to provide relevant and accurate career advice.
- Supported clients in overcoming challenges related to job search, such as lack of experience, gaps in employment, or skills development, by recommending appropriate training programs and certifications.
- Monitored client progress and provided ongoing support, adjusting career plans as needed to reflect changing goals, market conditions, or personal circumstances.
Education
Associate of Applied Science - Paralegal
American National College
Master of Science - Forensic Psychology
North Central University
Bachelor of Science - Forensic Science
American InterContinental University
Bachelor of Science - Criminalistics And Criminal Science
Grand Canyon University
Skills
- Customer service
- Travel coordination
- File management
- Scheduling
- Document handling
- Meeting planning
- Conflict management
- Administrative support
- Business correspondence
- Google/Microsoft
- Account management
- Teamwork and collaboration
- Client relations
Timeline
Executive Assistant
Athena
04.2025 - Current
Account Manager
Expensify
12.2024 - Current
Travel Consultant
1923 Travel
08.2023 - Current
Criminal Data Processor I
Informatdata
12.2021 - 01.2024
Virtual Executive Assistant
Squared Away
08.2021 - 11.2021
Legal Assistant
ESG Law Firm
10.2019 - 08.2020
Administrative Clerk/Assistant Housing Manager
Navy
09.2017 - 06.2020
Leading Supervisor / Records Control
Navy
09.2014 - 09.2017
Executive Assistant
Navy
12.2012 - 09.2014
Leading Supervisor
Navy
09.2011 - 12.2012
Career Counselor
Navy
09.2009 - 09.2011
Master of Science - Forensic Psychology
North Central University
Bachelor of Science - Forensic Science
American InterContinental University
Bachelor of Science - Criminalistics And Criminal Science
Grand Canyon University
Associate of Applied Science - Paralegal
American National College