Amy Hoke
Rushville,IL
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives. Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity. Seasoned supervisor familiar with food operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook, server
Country Gardens Assisted Living
Rushville, IL
05.2024 - Current
- Prepared nutritious meals for residents following dietary guidelines.
- Maintained cleanliness and organization in kitchen and food storage areas.
- Monitored food safety practices to ensure compliance with health regulations.
- Engaged residents during meal service to enhance their dining experience.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Set up and performed initial prep work for soups, sauces, and salads.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Provided excellent customer service to residents and their families.
- Assisted with meal preparation and served food to residents promptly.
- Maintained cleanliness and organization in dining areas and kitchens.
- Communicated with residents to understand their preferences and needs.
- Supported team members during busy service times for efficient operations.
- Monitored inventory levels of dining supplies and reported shortages.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
Pie Maker
Roger Wrench
Rushville, IL
01.2024 - Current
- Created delicious pies using fresh ingredients.
- Operated food processors, mixers, ovens, and other baking equipment in accordance with safety guidelines.
- Weighed and measured ingredients to ensure consistency in pie recipes.
- Monitored temperatures during the baking process to guarantee a properly cooked product.
- Cleaned all utensils, surfaces, and equipment after use to keep kitchen sanitary.
- Readied dough by rolling it out into thin crusts prior to filling with desired ingredients.
- Packaged completed pies carefully for delivery or sale at retail locations.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Finished baked goods with glazes, icings and other toppings.
- Set ovens to appropriate temperatures to pre-heat.
- Combined ingredients by hand and with electric mixing equipment.
- Met with customers to discuss needed bakery items and take orders.
- Wrapped items in plastic in preparation for display and to sell to customers.
Cook
Culberson Hospital
Rushville, IL
06.2022 - 12.2023
- Maintained adequate levels of cleaning supplies for washing dishes.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Sanitized surfaces after each use following standard sanitation practices.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Replenished soap dispensers with detergent when necessary.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Assisted chef with food measurements, preparation and storage when necessary.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Grilled and deep fried various foods from meats to potatoes.
- Used standardized recipes and other instructions to prepare food.
Supervisor
Rushville Dairy Queen
Rushville, IL
5 2013 - 05.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Collaborated with team members to improve performance and implement training updates.
- Completed opening and closing duties to facilitate business operations.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
- Resolved customer complaints and reported issues to senior management.
Baker, Pie Maker
Roger's Bakery
Rushville, IL
1996 - 06.2003
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Merchandised food and garnishes for serving presentation.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
- Inspected products for quality assurance before display.
Education
Graduated - Cutting, Coloring Hair
University Of Spa And Cosmetology Arts
Springfield07.2005
Skills
- Goal-oriented
- Leadership
- Processes and procedures
- Issue and conflict resolution
- Customer service
- Decision-making
- Communication
- Conflict resolution
- Basic math
Certification
- Food Handlers license Training - 2020
- Food Handlers license Training 2025
Timeline
Cook, server
Country Gardens Assisted Living
05.2024 - Current
Pie Maker
Roger Wrench
01.2024 - Current
Cook
Culberson Hospital
06.2022 - 12.2023
Supervisor
Rushville Dairy Queen
5 2013 - 05.2022
Baker, Pie Maker
Roger's Bakery
1996 - 06.2003
Graduated - Cutting, Coloring Hair
University Of Spa And Cosmetology Arts