Amy Howard
Owensboro,KY
Summary
Professional with more than 25 years of experience planning, developing and implementing day to day operations. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced environments. Driven professional with background in sales, customer service, and operations management across diverse industries.
Overview
31
31
years of professional experience
Work History
Sales Associate
Five Star
03.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Sales Associate Supervisor
Accurate Corporation
11.2008 - 02.2022
- Maintained necessary inventory levels and facilitated ordering of products from suppliers.
- Kept system inventory tracking accurate and updated for optimal usage.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Organized and displayed items in visually appealing manner
- Processed cash and credit transactions through company POS system.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Manager of Operations
Ponderosa Steak House
01.1994 - 11.2008
- Oversaw performance and quality of service for 26 employees.
- Developed systems and procedures to optimize efficiency and quality.
- Managed and trained over 26 employees on best practices and protocols to ensure optimal productivity.
- Established a customer focus to build customer loyalty and retention.
- Directed all day to day operations of dinning facility to provide a safe and enjoyable guest experience.
- Managed scheduling for 26 employees to ensure optimal productivity.
- Hired, coached and trained staff and monitored performance.
Education
High school or equivalent -
Gateway High School
Kissimmee, Florida06.1988
Skills
- Financial management - 10 years
- Inventory management - 10 years
- Operation management - 10 years
- Financial records analysis - 10 years
- Time management ability - 10 years
- Cost analysis and savings - 10 years
- Strategies and goals - 10 years
Accomplishments
- Design - Responsible for creative design for prominent [project].
Timeline
Sales Associate
Five Star
03.2022 - Current
Sales Associate Supervisor
Accurate Corporation
11.2008 - 02.2022
Manager of Operations
Ponderosa Steak House
01.1994 - 11.2008
High school or equivalent -
Gateway High School
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