Amy Irias
Fredericksburg
Summary
Proactive and goal-oriented professional with experience in administrative support and customer service. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Office Assistant
Troutman Kutz N Kennels
Shreve, OH
03.2018 - Current
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling and appointments for staff and clients to optimize time management.
- Developed filing systems to streamline document retrieval and improve office efficiency.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Trained new employees on office procedures and best practices for client interaction.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
Cosmetologist
Just Teasin
Wooster, OH
2016 - 2018
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation standards.
- Implemented effective time management strategies to optimize appointment scheduling and reduce wait times.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cosmetologist
House of Hair
Wooster, OH
2014 - 2016
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation standards.
- Assisted with product recommendations based on client needs and current trends in cosmetology.
- Developed strong relationships with clients, fostering loyalty through personalized consultations.
- Implemented effective time management strategies to optimize appointment scheduling and reduce wait times.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Cosmetologist
Best Cuts
Wooster, OH
2001 - 2014
- Delivered exceptional customer service, ensuring a welcoming atmosphere for clients.
- Executed various hair cutting and styling techniques tailored to individual client preferences.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation standards.
- Assisted with product recommendations based on client needs and current trends in cosmetology.
- Developed strong relationships with clients, fostering loyalty through personalized consultations.
- Stayed updated on industry trends and techniques to enhance service offerings and client satisfaction.
- Implemented effective time management strategies to optimize appointment scheduling and reduce wait times.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
Education
High School Diploma -
Ashland High School
Ashland, OH05-1991
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- File maintenance
- Proofreading
- Administrative support
- Scheduling appointments
Timeline
Office Assistant
Troutman Kutz N Kennels
03.2018 - Current
Cosmetologist
Just Teasin
2016 - 2018
Cosmetologist
House of Hair
2014 - 2016
Cosmetologist
Best Cuts
2001 - 2014
High School Diploma -
Ashland High School