Amy Jacobs
Citrus Heights,CA
Summary
Experienced operations leader with a strong background in client service, account management, and cross-functional leadership. Skilled in coaching managers, developing staff, and solving complex problems to improve performance and support business goals. Known for building collaborative teams and delivering consistent results.
Overview
7
7
years of professional experience
Work History
Senior Director, Client Service Operations
VytlOne
Amarillo, Texas
05.2026 - Current
- Supported vytlone leaders with policy priorities and service standards alignment.
- Coordinated cross-functional projects and stakeholder updates to enhance project alignment and communication.
- Suggested vytlone process improvements to strengthen workflow consistency and service delivery.
- Coached vytlone managers on goals, accountability, and team alignment.
- Lead cross-functional teams in developing creative solutions to challenging problems.
- Fostered collaboration among staff through regular communication, feedback, and recognition initiatives.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Coordinated with stakeholders across multiple departments to develop innovative strategies for problem solving.
- Established key performance indicators to track progress towards goals.
- Facilitated meetings between internal teams to ensure alignment on initiatives.
- Enhanced client satisfaction and support services, contributing to increased client retention.
- Mentored junior staff members in their professional development journey.
- Evaluated training needs of employees based on job roles and responsibilities.
- Provided guidance on best practices in project management to ensure successful outcomes.
- Directed operations to improve efficiency and increase profit margins.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Managed crisis situations to minimize impact on operations and reputation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assessed completed work to ensure it met established standards and guidelines. to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Director, Account Managment
VytlOne
Amarillo, Texas
01.2020 - 05.2026
- Led cross-functional teams to complete projects within budget and deadlines.
- Identified opportunities for process improvement based on operational performance metrics to drive efficiency.
- Identified process optimization opportunities through data analysis.
- Developed compliance, quality, and operational consistency policies.
- Formulated policies to ensure compliance with industry standards. and procedures aligned with corporate standards.
- Improved workflow processes across Vytlone programs and support functions.
- Partnered with senior leadership to define long-term company objectives.
- Prepared project plans with timelines, goals, budgets, staffing needs, and related requirements.
- Coached managers on leadership practices and escalation handling to enhance team alignment.
- Recruited, trained, supervised, evaluated, and mentored staff members.
- Encouraged staff contributions and supported innovation initiatives to foster a collaborative environment.
- Managed task assignments to enhance team productivity. while setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance, priorities, and feedback.
- Supported cross-functional teams across Vytlone departments and partner groups.
Education
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA05-2002
Skills
- Client service
- Account management
- Operations management
- Operational reporting
- Process optimization
- Reporting expertise
- Problem solving
- Team leadership
- Team management
- Team motivation
- Employee development
- Coaching skills
- Goal setting
Timeline
Senior Director, Client Service Operations
VytlOne
05.2026 - Current
Director, Account Managment
VytlOne
01.2020 - 05.2026
Bachelor of Arts - Psychology
Sonoma State University