Amy James
Lakeland,FL
Summary
Seeking a full-time or part-time position with opportunities for upward mobility. Eager to secure a role that offers professional challenges and allows for the utilization of strong interpersonal skills, effective time management abilities, and problem-solving expertise. Committed to contributing to the organization's success by leveraging a diverse skill set and dedication to achieving exceptional results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Support Staff
Lakeland Regional Health Medical Center
08.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Served as a trusted resource for employees seeking clarification on pay-related matters, fostering positive relationships among staff members.
Patient Care Technician
Lakeland Regional Medical Center
01.2014 - 08.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
Education
Associate of Arts Degree - General Studies
Valencia Community College
Orlando, FL05.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Computer Skills
Certification
Basic Life Support Certified
Phonenumbers
(407) 517-8826
Timeline
Unit Support Staff
Lakeland Regional Health Medical Center
08.2017 - Current
Patient Care Technician
Lakeland Regional Medical Center
01.2014 - 08.2017
Basic Life Support Certified
Associate of Arts Degree - General Studies
Valencia Community College
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