Lindsey Baty
Lakeland
Summary
Friendly and reliable with natural ability to provide exceptional support and maintain positive work environment. Possesses foundational knowledge of administrative tasks and effective communication combined with strong organizational skills. Aims to facilitate smooth operations and contribute positively to team success.
Overview
3
3
years of professional experience
Work History
Unit Support Staff
Lakeland Regional Health Medical Center
01.2024 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Attended training sessions to stay updated on procedures and services.
- Helped with patient care as well as any clerical duties that needed to be done on the unit.
Customer Service Representative
Progressive
07.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
CVS/caremark
01.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Made sure customers that called in had up to date insurance information and demographics
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
Ider High School
Ider, AL05-2004
Skills
- Telephone assistance
- Support services
- Client transportation
- Office equipment maintenance
- Check-ins
- Documentation
- Clerical support
Timeline
Unit Support Staff
Lakeland Regional Health Medical Center
01.2024 - Current
Customer Service Representative
Progressive
07.2023 - 11.2023
Customer Care Representative
CVS/caremark
01.2022 - 02.2023
High School Diploma -
Ider High School
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