Amy J. Carpenter
Appleton
Summary
Experienced Registered Nurse Specialist in quality management and cardiovascular care. Led teams to implement data-driven strategies that enhance patient outcomes. Project management and problem-solving skills improved workflow efficiencies. Fostered relationships with healthcare professionals to promote best practices and innovative solutions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Quality Outcomes Specialist
ThedaCare
Appleton
11.2025 - Current
- Develop and implement strategies to enhance clinical outcomes and patient safety.
- Collect, analyze and interpret healthcare data to identify trends, gaps and opportunities for improvement and translate into actionable information.
- Facilitated interdisciplinary meetings and committees to identify and resolve quality improvement issues.
- Completes case reviews and supports peer review process.
- Ensured compliance with healthcare regulations, standards, and accreditation requirements to maintain quality care.
- Prepare for and participate in regulatory and accreditation surveys and audits.
- Facilitated processes to meet eCQM, process measures, structure measures, and chart abstraction measures including FPPE/OPPE review.
- Utilized electronic health records and health information systems to drive quality improvement initiatives.
- Works closely with the analytics team to obtain actionable information to improve patient care and service, improve population health management, and reduce the total cost of care.
RN Coordinator of Clinical Programs
Ascension NE Wisconsin
Appleton
01.2022 - Current
- Launched and optimized specialized cardiovascular and structural heart programs, including Chest Pain/STEMI and WATCHMAN (LAAO).
- Serve as the operational and clinical lead for cardiovascular service lines, partnering with hospital executives, physicians, and product representatives to drive program implementation and adoption.
- Managed six cardiac registry datasets (Cath/PCI, TVT, LAAO, etc.), translating data into actionable plans that enhanced clinical outcomes and financial performance.
- Facilitated cross-disciplinary education to redesign workflows and align protocols with evidence-based guidelines, enhancing adoption of new clinical technologies.
- Led education initiatives for clinicians, staff, and stakeholders, integrating product training with quality-focused education to strengthen clinical practices.
- Supported accreditation and compliance efforts by aligning education and clinical outcomes with CMS, NCDR, and accreditation standards.
Clinical Lead, Registered Nurse
Heart and Vascular Institute of Wisconsin
Appleton
04.2019 - 01.2022
- Directed EP operations and coordinated outpatient and procedural workflows across interventional cardiology, vascular, and EP specialties, enhancing access and quality of care.
- Delivered education to patients, staff, and providers, increasing awareness and utilization of advanced cardiovascular device therapies.
- Optimized staff workflows and enhanced interdisciplinary communication, improving operational efficiency and patient satisfaction.
RN – Cardiovascular Clinic & Cath Lab
ThedaCare Cardiovascular Care / Regional Medical Center
Appleton
05.2012 - 04.2019
- Coordinated outpatient and procedural workflows across interventional cardiology, vascular, and EP specialties, enhancing access and quality of care.
- Served as education liaison, training staff on new procedural technologies and developing competency to ensure successful adoption.
- Collaborated on benchmarking studies and quality reviews, informing service line growth strategies and supporting data-driven decisions.
Critical Care & Cardiac Nurse (Various Roles)
ProHealth Waukesha Memorial / St. Francis Hospital
01.1997 - 12.2007
- Delivered high-acuity care in ICUs, coronary care, and cardiopulmonary units, ensuring optimal patient outcomes.
- Oversaw unit operations and coordinated cross-discipline activities as charge nurse, enhancing workflow and collaboration.
- Mentored staff and nursing students, launching education-based projects that strengthened training and bolstered patient safety.
Education
Master of Science - Nursing – Education
Rasmussen University
01.2025
Bachelor of Science - Nursing
University of Wisconsin
Oshkosh01.1997
Skills
- Quality improvement
- Cardiovascular Program Management
- Registry Utilization
- Policy development
- Protocol Development
- Provider Education
- Process Redesign
- Lean Concepts
- EMR Systems
- Sales training collaboration
- Multidisciplinary Collaboration
- Stakeholder Engagement
- Team training
- MS Office
- Google Suite
Certification
- Registered Nursing License (Multistate)
- Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS)
Professional Development And Engagement
- Experienced in collaborating with multidisciplinary teams and key stake holders to create and deliver quality outcomes
- Presented and facilitated sessions at regional and hospital-level cardiovascular education events, with focus on quality metrics and technology adoption.
- Strong record of improving clinical workflows through Lean-based process redesign and data-informed decision-making.
Timeline
Quality Outcomes Specialist
ThedaCare
11.2025 - Current
RN Coordinator of Clinical Programs
Ascension NE Wisconsin
01.2022 - Current
Clinical Lead, Registered Nurse
Heart and Vascular Institute of Wisconsin
04.2019 - 01.2022
RN – Cardiovascular Clinic & Cath Lab
ThedaCare Cardiovascular Care / Regional Medical Center
05.2012 - 04.2019
Critical Care & Cardiac Nurse (Various Roles)
ProHealth Waukesha Memorial / St. Francis Hospital
01.1997 - 12.2007
Master of Science - Nursing – Education
Rasmussen University
Bachelor of Science - Nursing
University of Wisconsin