Amy J. Cooper
Pinebluff,NC
Summary
Dedicated customer centric professional managing client relationships through detailed analysis, transparent communication, and education.
Overview
27
27
years of professional experience
Work History
Client Operations Lead
HSB
01.2020 - Current
- Manage up to 23 client companies with multiple products
- Obtained outstanding strategic client’s data files allowing for validation of $13.5 million
- Successfully launching 12 product implementations potential of $2.75 million at medium attachment
- Co lead complex, multi-year cross functional initiatives
- Partnered with Client integration team members to support client initiatives
- Facilitated and managed customer experience processes and procedures meetings with HSB Canada’s Client Experience Team, American Modern and Valley Forge
- Coordinated NAMIC PL and CL event with MunichRe
Client Operations Manager
Hartford Steam Boiler Inspection and Insurance Co.
Hartford, CT
01.2014 - 01.2020
- Developed 20 Home Field Advantage (HFA) Clients (under $500,000 in potential premium) and successfully transitioned HFA clients to Associate COM group
- Managed 21 client companies through implementations, maintenance and cancellations
- Promoted HSB through United Way, Habitat for Humanity, Asian Festival
- On boarded, trained and assisted with Associate COMs
- Certified PRIDE ambassador
- Conducted University of Hartford mock interviews for Young Professional Group
Client Operations Manager
Travelers Insurance Company
Hartford, CT
01.2001 - 01.2014
- Led cross regional project to automate manual Auto Notice of loss process
- Researched and resolved Auto Line of Business Claims System issues
- Assessed and identified business training needs
- Designed, developed and delivered training programs and curriculum
- Managed 12 administrative assistants
- Monitored financial controls for Sarbanes Oxley reporting
Cost Accountant
RCN
Westwood, MA
01.1999 - 09.2001
- Developed and maintained accurate cost accounting systems to track expenses and profitability.
- Analyzed financial data to identify trends, variances, and potential areas for cost reduction.
- Prepared monthly financial statements and reports in compliance with regulatory standards.
- Collaborated with cross-functional teams to improve budgeting processes and enhance financial forecasting accuracy.
Education
Master of Science - Early Childhood Education
05-1990
Skills
- Customer Service
- Business Process Improvement
- Collaboration
- Time Management
- Project Management
- Training and Development
Timeline
Client Operations Lead - HSB
01.2020 - Current
Client Operations Manager - Hartford Steam Boiler Inspection and Insurance Co.
01.2014 - 01.2020
Client Operations Manager - Travelers Insurance Company
01.2001 - 01.2014
Cost Accountant - RCN
01.1999 - 09.2001
SUNY College At Potsdam - Master of Science, Early Childhood Education