amy jenkins
Camden,ME
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Seadog Brewery through exceptional service and expert cocktail crafting. Leveraged strong work ethic and guest engagement skills to develop loyal clientele and maintain a well-stocked bar. Excelled in cash handling and fostered positive community relations as a Youth Program Coordinator, significantly increasing program outreach.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
the Waterfront Restaurant
09.2021 - Current
- Handled high-traffic periods with exceptional attention to detail and service quality.
- Excelled in multitasking by overseeing multiple tables simultaneously and delivering consistent service excellence.
- Created an inviting initial impression for all guests.
- Provided timely serving of meals, focusing on customer satisfaction.
- Maintained accurate cash transaction records, producing consistently balanced daily reports.
- Managed customer concerns promptly, fostering strong relationships.
- Addressed customer complaints swiftly and with professionalism to uphold reputation.
- Utilized POS system to process orders efficiently.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Seadog Brewery
08.2020 - 09.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
Youth Program Coordinator
the Boys and Girls Club of the Florida Keys
12.2019 - 07.2020
- Developed marketing materials and utilized social media platforms to increase overall awareness and reach of the youth program within the community.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
- Enhanced youth engagement by developing and implementing interactive programs focused on personal growth and community involvement.
- Cultivated strong relationships with families by maintaining open lines of communication regarding program updates and individual achievements.
- Coordinated special events and initiatives to promote a positive image of the youth program within the community.
- Facilitated workshops on various topics such as leadership development, conflict resolution, and effective communication techniques for better interpersonal skills among participants.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
Education
Associate of Applied Science - Nursing Midwifery
University of Maine , Rockland Campus
Rockland, ME01-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
Timeline
Server
the Waterfront Restaurant
09.2021 - Current
Bartender
Seadog Brewery
08.2020 - 09.2021
Youth Program Coordinator
the Boys and Girls Club of the Florida Keys
12.2019 - 07.2020
Associate of Applied Science - Nursing Midwifery
University of Maine , Rockland Campus
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