Amy J. Jacobs

• Mentored 18 new hire Flight Attendants in safety protocols and customer service strategies, resulting in improved onboarding experience over a 3 year period.

Executed over 30 In-flight Operational Evaluations (IOE’s) to ensure compliance with safety protocols and enhance crew training effectiveness..

• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

• Guided 18 new hire flight attendants in mastering safety protocols and customer service strategies.
• Conducted over 30 in-flight operational evaluations (IOEs) to uphold safety compliance and improve crew training effectiveness.
• Delivered exceptional customer service to enhance passenger experience during flights.
• Ensured compliance with safety regulations and emergency procedures for passenger safety.
• Collaborated with crew members to maintain efficient cabin operations throughout flights.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

• Conducted necessary reports.
• Administered disciplinary actions to uphold organizational standards and policies.
• Executed thorough investigations into noise complaints to ensure compliance with regulations.
• Participated in hiring committee to evaluate and select qualified candidates.
• Executed IOE evaluations and check rides to ensure flight attendant proficiency and compliance with safety standards.
• Administered random drug testing protocols to ensure compliance with organizational standards.
• Assisted Gate agents with guest/crew conflicts.