Amy Johnson
Houston
Summary
Administrative professional with extensive experience in executive support and client relationship management. Proficient in coordinating schedules, managing complex projects, and delivering exceptional customer service. Demonstrates a strong commitment to operational excellence and attention to detail in all tasks.
Overview
18
18
years of professional experience
Work History
Executive Assistant
Athletic Orthopedics & Knee Center
Houston
10.2024 - Current
- Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings.
- Managed multiple projects simultaneously, demonstrating strong organizational skills to ensure timely completion.
- Executed office duties, including ordering supplies and maintaining records management database systems to support operational efficiency.
- Liaised between internal departments, external partners, and clients, utilizing excellent communication skills to facilitate collaboration.
- Developed and maintained filing systems for confidential documents, emails, spreadsheets and other materials.
LICENSED LIFE INSURANCE AGENT
American Income Life Insurance/Globe Life
Houston
10.2023 - 07.2024
- Developed and implemented targeted sales strategies, expanding client base in the life insurance sector.
- Advised customers on appropriate coverage options based on their individual requirements.
- Researched prospective clients to identify risks and needs, informing personalized coverage recommendations.
- Evaluated financial information provided by clients for accuracy prior to submitting it for processing.
- Maintained accurate records of customer accounts including policy updates, changes, payments.
LICENSED LIFE & MEDICARE INSURANCE AGENT
Assurance IQ
Houston
04.2022 - 12.2022
- Informed clients about Medicare options and coverage plans to facilitate informed decision-making.
- Delivered presentations to enhance client understanding of Medicare solutions.
- Assisted clients in completing Medicare enrollment applications.
- Provided ongoing support for policyholders regarding claims and benefits.
- Partnered with team members to streamline customer service processes.
DIRECTOR OF NEW BUSINESS DEVELOPMENT
Dawson Financial Services
Houston
03.2020 - 10.2020
- Fostered relationships with high-value accounts, driving client referrals and enhancing revenue.
- Collaborated with account executives to identify and secure new clients, expanding customer base.
- Applied sales techniques to analyze client needs and achieve objectives.
- Implemented quotas for cold calls, appointments, and assessments of client needs.
- Maintained a comprehensive database of leads and interactions, streamlining tracking of product interest.
RESIDENTIAL PROPERTY (HOUSE) MANAGER - LIVED IN
Mr. Michael Psarellis, Captain, Retired
Houston
08.2014 - 10.2017
- Managed day-to-day operations for effective home management.
- Coordinated household schedules and activities, ensuring seamless daily operations for retired captain's family.
- Coordinated maintenance and repairs, enhancing residence's operational efficiency and visual appeal.
- Solicited and analyzed bids for repairs and renovations, optimizing selection process for maintenance tasks.
- Assisted in home showings and open houses alongside real estate agents.
- Conducted home tours, liaising with real estate agents to address potential buyer inquiries.
LEGAL SECRETARY - CONTRACT WORK
Psarellis & Associates LLP
Houston
04.2008 - 08.2014
- Managed delivery of legal correspondence to clients, witnesses, and court officials, ensuring timely communications.
- Acted as liaison between clients, vendors and attorneys.
- Composed and revised legal documents, including letters, depositions and court documents.
- Composed and revised legal documents such as letters and depositions.
- Drafted letters and prepared legal correspondence for attorney.
- Revised and maintained master calendar for client appointments.
- Coordinated and scheduled meetings and telephone conferences.
- Proofed documents and submitted to attorney for review.
- Recorded and monitored court appearance dates.
- Streamlined organization of law libraries, documents, and case files for easy access and retrieval.
- Photocopied all correspondence, documents and other printed materials.
- Supported case preparation for trial and attended trial appearances, contributing to effective legal representation.
Education
TX Life & Health Insurance-License/Certification Course/Program -
XCEL
Houston, TX01-2020
TX Real Estate/Realtor-License/Certification Course/Program -
Champions School Of Real Estate
Houston, TX01-2017
High School Diploma -
Hutchinson High School
Hutchinson, KS05-2002
Skills
- Executive support
- Office administration
- Office management
- Logistics and schedule management
- Expense reporting
- Financial reporting
- Client relationship management
- Customer service
- Strong problem solver
- Time management
- Team collaboration
- Meticulous attention to detail
- Self-starter
References
- Maurice Duncan, Managing Supervisor @ AIL, 402-575-7907
- Jagdish Shaw, Senior Manager @ Dawson Financial, 281-650-7933
- Craig Fessenden
Timeline
Executive Assistant
Athletic Orthopedics & Knee Center
10.2024 - Current
LICENSED LIFE INSURANCE AGENT
American Income Life Insurance/Globe Life
10.2023 - 07.2024
LICENSED LIFE & MEDICARE INSURANCE AGENT
Assurance IQ
04.2022 - 12.2022
DIRECTOR OF NEW BUSINESS DEVELOPMENT
Dawson Financial Services
03.2020 - 10.2020
RESIDENTIAL PROPERTY (HOUSE) MANAGER - LIVED IN
Mr. Michael Psarellis, Captain, Retired
08.2014 - 10.2017
LEGAL SECRETARY - CONTRACT WORK
Psarellis & Associates LLP
04.2008 - 08.2014
TX Life & Health Insurance-License/Certification Course/Program -
XCEL
TX Real Estate/Realtor-License/Certification Course/Program -
Champions School Of Real Estate
High School Diploma -
Hutchinson High School