Amy Journey
Orange Park
Summary
Dedicated Customer Service Professional and Theater Educator experienced in delivering positive customer interactions and producing engaging student productions. Developed comprehensive theatrical programs encompassing music, dialogue, set designs, and costumes, contributing innovative ideas to enhance performances. Committed to fostering collaboration and artistic growth within the Florida theater community.
Overview
18
18
years of professional experience
Work History
Tournament Director, Manager, Poker Dealer
Bestbet
Orange Park
03.2008 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Resolved customer inquiries across multiple channels, enhancing overall customer experience.
- Handled escalated issues using conflict resolution techniques, ensuring customer satisfaction.
- Upheld quality control policies and procedures, contributing to improved customer satisfaction.
- Collaborated with team members to streamline service processes effectively.
- Cultivated positive rapport with customers, managers, and employees to foster a successful work environment.
- Maintained composure and professionalism in high-pressure situations, effectively defusing tense encounters.
Education
Bachelor of Science - Education With A Minor in Communications
Youngstown State University
Youngstown, OH05-2004
Skills
- Thorough attention to detail
- Creative and innovative thinking
- Results-driven dedication
- Reliability and commendation
- Public relations specialist
- Effective organization skills
- Quick learning ability
Timeline
Tournament Director, Manager, Poker Dealer
Bestbet
03.2008 - Current
Bachelor of Science - Education With A Minor in Communications
Youngstown State University