Amy Juarez Alvarez
Yakima,US
Summary
Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
7
7
years of professional experience
Work History
Barista Manager
Rockin Z Coffee
Yakima, Washington
03.2023 - Current
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Implemented health and safety protocols, ensuring compliance with local regulations.
- Maintained cleanliness and organization of the café, ensuring a welcoming environment for customers.
Barista Manager
JayDay Cafe & Boba
Yakima, US
12.2021 - 10.2022
- Customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of the space all contributed to a superior coffeehouse experience.
- Managed payroll, scheduling, ordering, and other back-of-house tasks to drive operations and maximize sales and profitability.
- Was in charge of training, and managing all staff, as well as employee development, disciplinary action, and performance reviews.
- Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
Barista
Cruisin Coffee South 1st
Yakima, US
08.2018 - 01.2020
- Developed the ability to remember customer names and address them by name.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Kept up with my attendance and punctuality on a regular basis.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Resolved customer disputes with tact and professionalism.
Education
High School -
A.C. Davis High School
Yakima, WA01.2018
Skills
- Team Leadership
- Conflict resolution
- Staff management
- Customer service
- Inventory controls
- Scheduling
- Multitasking
- Calm under pressure
- Engaging personality
References
- Kaylyn Brookman (509)480-3858
- Serena Williams (509)731-5969
- Kimberly Garcia (509)51-0800
Timeline
Barista Manager
Rockin Z Coffee
03.2023 - Current
Barista Manager
JayDay Cafe & Boba
12.2021 - 10.2022
Barista
Cruisin Coffee South 1st
08.2018 - 01.2020
High School -
A.C. Davis High School