Amy King
Denver,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
Floor & Decor
08.2023 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies, required trainings and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Manager on Duty
United Ground Express
01.2023 - 08.2023
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, FAA regulations, objectives, and communication goals.
- Boosted team performance by developing customer service training materials and conducting service training.
General Manager
Improv Comedy Club & Dinner Theater
06.2007 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
High School Diploma -
Columbine High School
Littleton, CO05.1993
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Time Management
- Customer relations specialist
- Health and safety compliance
- Schedule Management
- Employee Motivation
- Inventory Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsWork from home optionAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 75 staff members.
Timeline
Operations Manager
Floor & Decor
08.2023 - Current
Manager on Duty
United Ground Express
01.2023 - 08.2023
General Manager
Improv Comedy Club & Dinner Theater
06.2007 - 12.2022
High School Diploma -
Columbine High School