Amy King
Panama City
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in employee training and conflict resolution. Enhanced operational efficiency through effective inventory management and performance coaching, result in an increase in customer satisfaction. Committed to fostering a collaborative environment that prioritizes safety and exceptional service.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbcuks
Panama City, FL
08.2025 - Current
- Assisted in coordinating daily shift operations to ensure smooth workflow.
- Supported team members in maintaining high standards of safety and cleanliness.
- Learned and applied company policies to enhance operational efficiency.
- Monitored inventory levels and reported discrepancies for timely replenishment.
- Consistently coach baristas for operational excellence and and maintaining standard operating practices.
- educate and implement Starbucks standards for customer service, drink quality, and maintaining a welcoming third place.
- Evaluate partners on technical skills and customer service standards.
- Fostered an inclusive environment, that is a welcoming and exciting place to work, resulting in happier partners, with lower turn over rate.
- Execute daily financial responsibilities, including opening safe count, paring all 6 tills after peak, and starting/recording deposits.
- Excellence in customer service, exceeding the expectations for each customer, by ensuring the coffeehouse is clean, well stocked, and welcoming.
- Proficient problem solving skills, utilizing the tools and resources provided.
- Conflict resolution skills at a mastery level, calmly approaching every scenario with kindness and empathy.
- Advocate for baristas to ensure they feel they are seen and heard.
- Follow ecosure standards for cleanliness and food safety by deploying and ensuring each CSR (clean, safe, ready) card is completed.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Collaborated with team members and management to incentivize and reward partners for excelling and meeting goals. resulting a less stressful work environment.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers to ensure they will continue to return to Starbucks, and essentially drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Cosmetologist
Independent Contractor
Pensacola, FL
03.2023 - 12.2024
- Delivered personalized hair and skin treatments to enhance client satisfaction and loyalty.
- Implemented best practices for sanitation and hygiene, ensuring a safe environment for clients.
- Maintained up-to-date knowledge of beauty trends, products, and techniques to provide informed recommendations.
- Developed strong client relationships through effective communication and tailored service offerings.
- Streamlined appointment scheduling process to improve operational efficiency and reduce wait times.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Recipient of "best salon" in Pensacola, by VIP magazine.
- Increased the salons revenue and my personal revenue with product sales.
- maintained accurate inventory levels to ensure clientele was always able to achieve their hair goals.
- skilled in conflict and dispute resolution, consistently transformed challenging customer interactions into positive experiences, resulting in customer loyalty.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Barista
Starbucks
Pensacola, FL
02.2022 - 07.2024
- Prepared and served high-quality coffee beverages according to standardized recipes.
- Provided exceptional customer service, fostering a welcoming environment for all patrons.
- Operated espresso machines and other equipment efficiently, maintaining cleanliness standards.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Starbucks
Pensacola, FL
06.2019 - 03.2020
- Collaborated with team members to streamline operations during peak hours for improved efficiency.
- Implemented best practices for health and safety compliance while serving food and beverages.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction experience.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Consistent and prompt attendance
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Cosmetologist
Supercuts
Gulf Breeze, FL
05.2019 - 03.2020
- Participated in promotional events to expand clientele and showcase services effectively.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Cash handling and management for both opening and closing day parts.
Preschool Teacher
Grace Presbyterian Church; Panama City, Florida
Panama City, FL
08.2014 - 12.2017
- Developed engaging lesson plans to enhance cognitive and social skills of preschool children.
- Fostered a nurturing environment that encouraged emotional growth and positive behavior among students.
- Collaborated with parents to provide updates on child development and address individual needs effectively.
- Conducted assessments to evaluate student progress and adapted curricula based on individual learning styles.
- Enhanced classroom efficiency through the integration of educational technology tools for interactive learning experiences.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive communication with parents in daily conversation and formal conferences.
Childcare Assistant Teacher
ABC University
Panama City, FL
12.2011 - 07.2014
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Organized daily activities promoting social, emotional, and cognitive development in children.
- Collaborated with parents to address children's needs, fostering strong family engagement.
- Mentored new staff on classroom management strategies and best practices for child development.
- Monitored children's progress, providing feedback to improve educational outcomes and individual growth.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Bachelor of Arts - Elementary Education
Chipola College
Marianna, FLAssociate of Arts - Elementary Education
Gulf Coast State College
Panama City, Florida, FL05-2015
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Problem solving skills, resourcefulness
- Sense of urgency
- Eye for detail
- Performance coaching
- Partner development
- Goal oriented
- Inventory Management
- Service recovery
- Customer Service excellence
- Conflict de-escalation
- Brand advocacy
Timeline
Shift Supervisor
Starbcuks
08.2025 - Current
Cosmetologist
Independent Contractor
03.2023 - 12.2024
Barista
Starbucks
02.2022 - 07.2024
Barista
Starbucks
06.2019 - 03.2020
Cosmetologist
Supercuts
05.2019 - 03.2020
Preschool Teacher
Grace Presbyterian Church; Panama City, Florida
08.2014 - 12.2017
Childcare Assistant Teacher
ABC University
12.2011 - 07.2014
Bachelor of Arts - Elementary Education
Chipola College
Associate of Arts - Elementary Education
Gulf Coast State College