Amy Koth
ROCK ,MI
Summary
Reliable and dedicated front office assistant with expertise in customer service, appointment scheduling, handling phone calls and office organization. Proven ability to maintain a welcoming environment and ensure efficient operations. Strengths include effective communication skills, multitasking abilities, and problem-solving abilities.
Overview
29
29
years of professional experience
Work History
Front Office Assistant
OSF INC.
Escanaba, MI
01.2008 - Current
- Greeted visitors and directed them to appropriate staff members.
- Answered phone calls and routed inquiries to relevant departments.
- Assisted in filing documents and organizing office records efficiently.
- Handled incoming mail and distributed it to the correct personnel promptly.
- Ensured a clean and welcoming front office environment for all guests.
- Processed payments from customers using cash, credit cards or checks.
- Maintained a clean front office environment including lobby area.
- Scheduled appointments for clients and staff members.
- Maintained positive working relationship with fellow staff and management.
- Offered reception coverage to relieve staff during absences or breaks.
- Handled incoming calls and directed callers to appropriate department or employee.
Front Desk Receptionist
U.P. Ophthalmology
Escanaba, Michigan
02.2001 - 01.2008
- Greeted patients and visitors warmly upon arrival.
- Maintained patient records with accuracy and confidentiality.
- Coordinated communication between patients and medical staff.
- Assisted with insurance verification and billing inquiries.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Fast Food Employee
D & M Subs
Gladstone, Michigan
04.1997 - 10.2002
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization in kitchen and dining areas.
- Operated cash register, processed transactions, and handled customer payments.
- Provided friendly customer service and addressed inquiries or concerns promptly.
- Operated kitchen equipment safely following manufacturer's instructions for use.
- Performed opening duties such as setting up registers, stocking shelves, preparing beverages and cleaning work areas.
- Organized kitchenware after each shift.
Education
High School Diploma -
Mid Peninsula High School
Rock, MI05-2000
Skills
- Office management
- Appointment scheduling
- Customer service
- Customer relationship management
- Communication skills
- Time management
- Listening skills
- Scheduling appointments
- Problem-solving skills
- Check-in management
- Reception duties
- Confidentiality maintenance
- Problem solving
- Office organization
Timeline
Front Office Assistant
OSF INC.
01.2008 - Current
Front Desk Receptionist
U.P. Ophthalmology
02.2001 - 01.2008
Fast Food Employee
D & M Subs
04.1997 - 10.2002
High School Diploma -
Mid Peninsula High School