AMY LABATA
Roselle,New Jersey
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual with fluency in Spanish.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Receptionist
Westfield Orthopedic Group
06.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Surgical Scheduler Coordinator
Lexington Plastic Surgeons
09.2021 - 06.2023
- Managed the schedule of the exclusive patient book using EMR
- Scheduled surgeries throughout the years for both NYC and NJ offices
- Managed medical records during all bookings
- Liaison between the patient and physician regarding the surgery
- Collaborated with sales leads and managers to address scheduling conflicts and optimize productivity
- Ensured all consents are signed and in chart, managed photos are in chart
- Verified insurance coverage and obtained pre-authorizations.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
Medical Assistant
CityMD
10.2019 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Mott Haven Community High School
Bronx, New York01.2015
Skills
- Microsoft Office
- Communication
- Medical receptionist experience
- Patient Scheduling
- Insurance Verification
- Medical Terminology
- Payment Collection
- Letter preparation
- EMR / EHR
- Detail Oriented
Timeline
Medical Assistant/Receptionist
Westfield Orthopedic Group
06.2023 - Current
Surgical Scheduler Coordinator
Lexington Plastic Surgeons
09.2021 - 06.2023
Medical Assistant
CityMD
10.2019 - 08.2021
Mott Haven Community High School